Hiring partners are below, but we're here to help!

First, submit your resume to us directly so we can help make personal intros. We'll be able to vouch for your candidacy and can encourage partners to review your profile! From there, share this with any mission-driven job-seekers in your network; we'd be glad to support them, too.

Resident Advisor (Per Diem)

Center for Community Alternatives

Center for Community Alternatives

Syracuse, NY, USA
Posted on Friday, May 24, 2024

Position Summary: Under the general direction of the Project Director, with some latitude for independent action, the Resident Aide provides direct assistance, support, and care to residents of Freedom Commons. Support and assist residents and ensure Freedom Commons' safe and positive atmosphere. Serve as the liaison in the facility. Provide security and safety for all residents, staff, and guests.

Direct Supervisor: Project Director -Freedom Commons

Duties and Responsibilities:

  • Establishes and maintains rapport with each resident, treating each with respect and dignity and maintaining appropriate professional boundaries. Maintains a safe and supportive environment for residents, utilizing the resources of Freedom Commons to provide an environment of positive change.
  • Greets and monitors all residents and guests entering and leaving the building.
  • Conducts regular rounds throughout the facility and surrounding areas. Monitors security cameras. Conducts regularly scheduled safety inspections of the facility, including bedrooms/apartments, restrooms, common areas, and dining areas; maintains documentation of the safety checks; immediately addresses or reports any safety issues to supervisors.
  • In an emergency, contact appropriate outside emergency response personnel (EMS, Police, Fire Department), and appropriately document the names of those contacted, the time of the contact, and the action taken in the staff communication logbook. Complete incident report and submit by the deadline. Conduct monthly evacuation drills and document such drills accordingly.
  • Report incidents, accidents, and resident concerns or problems immediately via incident report and/or logbook.
  • Coordinate and ensures the overall cleanliness and good order of the facility. Gather and maintain work order requests and submit them to maintenance. Performs light emergency duties.
  • According to established organizational policy and procedure, conduct searches of clients suspected of introducing contraband into the facility; document finding and notify supervisor.
  • Provides support to the Freedom Commons Case Manager.
  • Performs conflict resolution, crisis intervention services, and supportive counseling to residents as needed.
  • In collaboration with the Case Manager and furtherance of a resident's Services Plan, may assist in connecting residents with accessing services provided by the Center for Community Alternative or other on-site/outside providers.
  • Maintains strict confidentiality as appropriate and required.
  • Assist with social group/recreational activities and other special events.
  • Leads resident meetings and addresses resident concerns. Facilitates orientation and safety training for the tenant of the building.
  • Attends and participates in mandatory training and meetings of Freedom Commons & general Center for Community Alternatives staff meetings.
  • Completes all required forms, case notes, and data collection in QuickBase and records activities necessary for effective case management and project accountability.
  • Relevant personal experience in terms of recovery and/or justice involvement, a plus.
  • Performs other duties as assigned by the Freedom Commons Project Director


  • High School diploma/equivalent and at least two years of relevant work experience are preferred.
  • Comparable work and life experience will be considered.
  • Solid computer skills preferred, including knowledge of using a case management database and the ability to use two-way devices, are required (training provided).
  • Background check required.
  • Microsoft Office Suite, including Outlook. Certified CPR and First Aid a plus.
  • Previous Security/Fire-EMS experience is a plus. Bilingual – English/Spanish preferred.
  • Must be able to multi-task successfully, utilize effective critical thinking, and possess creative problem-solving skills.
  • Ability to demonstrate sensitivity and compassion toward a vulnerable population.
  • Flexible to change and demonstrates strong follow-up skills. Participates as a team player to provide the best possible care for every resident.
  • Ability to maintain a calm, professional presence while handling daily stress from working with individuals with complex issues.
  • Excellent interpersonal and communication skills.
  • Must have an annual medical exam, including PPD (purified protein derivative).
  • Relevant personal experience in terms of recovery and/or justice involvement, a plus.

At CCA, we are committed to fair transparent pay, and we strive to provide competitive market-informed compensation. The successful candidate's salary is determined by the combination of knowledge, skills, competencies, experience, and geography.