Job Title: UX Project Lead

Location: 100% Remote - anywhere in the Continental U.S.

Salary: $150,000/year


Who Should Apply

The staffing of this position is contingent upon our agency being awarded a contract. This is not currently a funded position.The ideal candidate will have hiring availability in 3-4 months.

Who We Are

We are Friends From The City, a design and tech company focused on impact. We are headquartered in New York City. We’re a minority, woman-owned, LGBTE, and service-disabled veteran-owned small business. So, diversity and inclusion aren’t a trendy byline for us. Each person we hire is celebrated for their unique background, experience, and talent. We welcome you.

We create digital experiences for federal agencies that are user-centered, inclusive, and accessible. Picture this: A loved one is trying to access information on a government website, but in the process, they experience frustrating navigational challenges. Or perhaps a relative who's seeking citizenship can’t understand the application process due to a language barrier. At Friends From The City, we work to eliminate obstacles like these. Our approach to human-centered design and software development is pretty straightforward. We apply user research to the design and development of functional platforms using clean code and intuitive design, and then we make those platforms accessible to all.

About The Role

As the UX Project Lead, you’ll provide leadership in user experience and design strategy for the Centers for Medicare and Medicaid digital products.

What You'll Achieve

  • Lead and manage the UX design process, ensuring the delivery of high-quality user-centered designs that align with stakeholder goals and user needs
  • Collaborate with cross-functional teams, including product managers, developers, and designers, to define and prioritize project requirements, scope, and timelines
  • Create and maintain comprehensive design documentation, including user flows, wireframes, prototypes, and interaction specifications, to effectively communicate design concepts and interactions to stakeholders
  • Drive the creation of user personas, journey maps, and other UX artifacts to enhance the understanding of user behaviors, motivations, and goals
  • Establish and enforce UX design standards, guidelines, and best practices to ensure consistency and cohesiveness across products and platforms
  • Lead and facilitate design workshops and brainstorming sessions to foster collaboration and generate innovative design ideas
  • Mentor and provide guidance to junior UX designers, fostering their growth and development within the team
  • Stay up to date with industry trends, emerging technologies, and design tools, and proactively apply new knowledge and techniques to enhance the overall UX design process

Skills You Should Bring

  • Bachelor's or Master's degree + 7 years of experience
  • Proven experience as a User Experience Designer, with a strong portfolio showcasing successful projects and a deep understanding of the end-to-end UX design process
  • Demonstrated experience in leading and managing UX design projects, overseeing the work of a team, and coordinating with various stakeholders
  • Proficiency in UX design tools such as Sketch, Adobe XD, Figma, or similar software
  • Strong knowledge of user-centered design principles, information architecture, and interaction design
  • Familiarity with user research techniques, such as usability testing, user interviews, and surveys
  • Excellent communication and presentation skills, with the ability to articulate design concepts and rationale to both technical and non-technical stakeholders
  • Strong analytical and problem-solving skills, with a keen eye for detail and a passion for delivering exceptional user experiences

Nice To Haves:

  • Experience with government healthcare products and service

Benefits We Provide

  • A competitive salary
  • Health, Dental, Vision, Life Insurance, Short-term Disability Insurance, Mental Health Support (SpringHealth), and more
  • 401k + company match
  • Professional Development Stipend
  • 18 Days of PTO, 11 Federal holidays, and 6 wellness days
  • A culture that promotes growth, up-skilling, and equality as a rule—not a gimmick
  • The ability to make a noticeable impact and improve lives


Friends From The City is proud to be an Equal Opportunity Employer. We prohibit Discrimination and Harassment in ANY form. We’re committed to equality for all of our employees, and we actively provide and promote a work environment that’s free of discrimination and harassment. Our employment decisions are based purely on business needs, job requirements, and individual qualifications, without discrimination regarding race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the law or regulations in the locations where we operate. Friends will not tolerate discrimination or harassment based on any of these characteristics.