Who We Are

17A is a new type of management consulting firm. We come from places like McKinsey, Palantir, JP Morgan Philanthropies, and venture-backed healthcare startups, and we share a common goal: improving the quality of government and social services. We believe trust in government is continuously built and earned through strong service delivery.

We have a dynamic core team and partner with consultants — known internally as Project-Based Team Members — to bring the best combination of expertise to our work. Our team’s skills span management consulting, technology and analytics, and public service. If you spent the early part of your career at a top consulting or professional-services firm and then cut your teeth in a fast-moving venture or startup environment, and you’re ready to point those skills at something with direct civic impact, 17A is for you.

The Opportunit

yWe’re building an AI-first internal tech function, and we’re looking for the operator to own it

.Most growing firms scale internal IT by adding tickets, tools, and headcount. We want to do the opposite: use the best available AI and automation to handle the bulk of internal support and operational toil, so a small, sharp team can move fast without friction. This is a high-impact individual-contributor role with cross-functional reach. You’ll own our internal technology strategy and — more importantly — design the systems and AI agents that keep the whole team running

.
What You’ll

DoThis role blends builder and operator. We need someone who gets excited about designing AI-driven systems that resolve most support and ops needs automatically — and who will still roll up their sleeves for the edge cases the machines can't (yet) handle. We need someone who gets excited about building AI-driven systems that resolve most support and ops needs automatically — and who will still roll up their sleeves for the edge cases the machines can’t (yet) handle. You’ll decide what to automate, what to keep human, and where the best AI tools actually earn their keep. As we grow, you may manage a small support team or an external vendor, but your first instinct should be to design a system before adding a perso

n.This role reports to the Head of Operations (our COO equivalent

).
Key Responsibilit

ies
AI & Automation (the core of the r

• ole)Design an AI-first model for internal support and operations — automating repetitive IT and ops workflows with modern tools (AI agents, Zapier, Make, and the l
• ike)Build and maintain AI-driven support: agents and self-service that resolve common requests instantly, with clean escalation paths for what needs a h
• umanRun small, smart experiments to test what works, then scale what does and retire what doe
• sn’tStay current on a fast-moving tool landscape and bring informed, right-sized recommendations to leader

ship
Internal Systems & IT Str

• ategyAssess our current tools and build a forward-looking roadmap aligned with how the firm is gr
• owingEvaluate, recommend, and implement systems that reduce friction and improve team and operational perfor
• manceSet practical, right-sized IT policies, standards, and governance for a fast-moving organiz
• ationAnticipate infrastructure needs before they become problems, and build scalable solutions accord

ingly
Support & Relia

• bilityServe as the escalation point for the issues automation doesn’t resolve — hardware, software, networking, access and permissions — fast and with minimal disr
• uptionBuild lightweight documentation and self-service resources so the team can resolve common issues on the
• ir ownEvaluate and manage any support vendors or helpdesk partners ove

r time
Project Ex

• ecutionLead IT and automation projects from scoping through implementation, keeping stakeholders informed and timelines o
• n trackPartner with operations and project leads to surface technology needs early and translate them into clear, executabl
• e plansBring structure to cross-functional work without adding unnecessary

process
The

SkillsetYou’ll thrive in this role

• if you:Have roughly 4–6 years of experience that started at a top consulting or professional-services firm (Big 4 or similar) and continued in a fast-paced venture or startup environment where you owned internal tooling, ops, and au
• tomationHave built structure where none existed — you’re at home in growth-stage settings where systems are created, not i
• nheritedAre genuinely fluent in modern AI and automation tools, with a point of view on where they help and where th
• ey don’tAre comfortable as a hands-on individual contributor who can also manage up, across, and — when needed — a small team o
• r vendorAre a strong cross-functional communicator who can translate technical concepts for non-technical co
• lleaguesKnow modern SaaS and no-code tooling (Slack, Notion, Google Workspace, Airtable, Zapie
• r, etc.)Default to pragmatic, right-sized solutions over over-enginee
• red onesAre low ego and high ownership with a bias for action — you take pride in the work whether you’re designing the automation or fixing someone’s
• printerCan navigate ambiguity across tools, vendors, and partners to reach solutions, even when you don’t directly own eve
• ry pieceWe’d especially love to hear from operators in the Midwest startup ec

osystem.

LocationRemote-eligible within the Unite

d States.
Compensation an

d BenefitsThis is a full-time role with an annual salary range of $140–175K, commensurate with experience, plus performance-based incentives, health benefits, 20 days paid time off, separate sick time, company holidays, and life and disability

insurance.
Accommodatio

n StatementImproving public service delivery requires a team with diverse backgrounds and perspectives. We are an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, creed, religion, national origin, sex, gender identity, sexual orientation, disability, age, marital status, familial status, pregnancy or pregnancy-related conditions, domestic violence victim status, prior arrest or conviction record, military status, predisposing genetic characteristics, membership or activity in a local human rights commission, or status with regard to public

assistance.We encourage and welcome applicants who identify with groups traditionally underrepresented in governmen

t to apply.
Please contact recruiting@group17a.com if you would like to request reasonable accommodation during the application or interv

iew process.