Key Responsibilities:

• Design, configure, update, and maintain enterprise networking infrastructure (switches, routers, firewalls, wireless, VPN).
• Support and optimize Windows-based server and Hybrid Active Directory environments, including group policies, account management, and file access controls.
• Troubleshoot complex networking issues (LAN/WAN, routing, DNS, DHCP, VPN, Wi-Fi) as well as system-level incidents (servers, storage, printing).
• Assist with cloud and virtualization platforms (Hyper-V, Proxmox, or similar) to support business needs.
• Monitor system and network performance, implement improvements and ensuring compliance with security policies.
• Collaborate with IT teammates and other departments to resolve escalated tickets and provide root-cause analysis.
• Participate in disaster recovery planning and execution.
• Document configurations, processes, and troubleshooting procedures.
• Assist with data center organization, hardware installations, and lifecycle management.

Qualifications:

• 5+ years of IT infrastructure experience with a strong networking background.
• A degree in Information Technology, Computer Science, or a related field.
• Hands-on experience with enterprise networking (switching, routing, VLANs, VPN, firewalls).
• Proficiency with Windows Server, Active Directory, and Microsoft Azure administration.
• Strong troubleshooting skills across networking, systems, and user-facing issues.
• Familiarity with virtualization (Hyper-V, Proxmox) and cloud platforms (Azure, AWS, or similar).
• Experience with monitoring tools and ticketing systems.
• Excellent problem-solving skills, with the ability to manage multiple priorities.
• Strong communication and customer service skills.

Preferred:

• Relevant certifications (CCNA/CCNP, Network+, Microsoft/Azure).
• Experience with enterprise print solutions, security compliance, and process documentation.
• Exposure to infrastructure modernization or cloud migration projects.

Work Environment:

• Hybrid role
• Team-oriented environment with a mix of project and support responsibilities.
• Hands-on work with servers, networking hardware, and end-user systems.