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Senior CMS Researcher and Service Designer

Agile Six

Agile Six

This job is no longer accepting applications

See open jobs at Agile Six.
Design
Remote
Posted on Wednesday, March 22, 2023

Agile Six is a people-first, remote-work company that serves shoulder-to-shoulder with federal agencies to find innovative, human-centered solutions. We build better by putting people first. We are animated by our core values of Purpose, Wholeness, Trust, Self-Management and Inclusion. We deliver our solutions in autonomous teams of self-managed professionals (no managers here!) who genuinely care about each other and the work. We know that’s our company’s purpose – and that we can only achieve it by supporting a culture where talented people feel valued, self-managed, and love to come to work.

The role

The Strategic Design Team for the Medicare Payment Systems Modernization Program (MPSM) is a cross-functional research team that spearheads multifaceted research efforts in support of the Centers for Medicare and Medicaid’s (CMS) modernization efforts. The expertise on the team encompasses system architecture, engineering, data strategy, product, information architecture and visualization through UX research, human-centered design, and service design. The team’s work informs the strategic technology decision making of those responsible for ensuring that these systems continue to pay $400+ billion in traditional Medicare claims each year.

You are a highly experienced designer or researcher that will be the service design and human-centered design (HCD) voice on the team. You are responsible for ensuring that all research as well as the creation and delivery of all findings are centered on the humans who use, maintain, change, and manage payment systems. As the senior member of the team representing Agile Six, you will build and nurture stakeholder relationships with our clients and partners. Your experience with healthcare payment ecosystems informs your ecosystem-centric mindset; you have the ability to navigate and influence not only complex practice and technical elements of a problem space, but non-technical (social, political, etc) as well. You understand the constraints that exist in civic tech well enough to know when they can be changed or challenged, but also understand when compliance is required and solutions must account for them.

Responsibilities

  • Lead research efforts across information domains (policy, technical documentation, general knowledge searches, healthcare standards etc), finding the user in any system.
  • Synthesize findings across multiple areas of knowledge into consumable, informative artifacts for multiple audiences.
  • Understand how all pieces of the ecosystem (policy, systems, data, users, roadmap direction, business priorities etc) impact each other and be able to provide a perspective that is broader than the immediate team’s research effort.
  • Have an overall view of work, direction, client goals, barriers, future plans and understand how those fit together in the long term.
  • Proactively consider stakeholder needs; identify and frame value in every research effort, and demonstrate flexibility to use any and all forms of available information to provide stakeholders with critical findings in a timely manner.
  • Communicate and discuss technology concepts with developers and system architects. Translate the capabilities and limitations of the code, code base or technology stack to the broader product or project.
  • Contribute to the creation of a positive team dynamic, collaborating with your team to build a safe and trusting environment. Provide guidance and informal leadership to other teammates.
  • Facilitate team feedback loops - provide and receive constructive feedback on design for the purpose of iteration and progression.
  • Support the practice of research and design within the larger company as needed through activities such as:
    • Assisting in outreach, recruitment, and hiring efforts
    • Occasionally participating in or otherwise supporting business development efforts, including code or design challenges, writing or reviewing proposal responses, etc.
    • Participating in communities of practice
  • We expect the responsibilities of this position to shift and grow organically over time, in response to considerations such as the unique strengths and interests of the selected candidate and other team members and an evolving understanding of the delivery environment.

Basic qualifications

  • At least eight (8) years of experience working as UX designer or related position in collaboration with digital product teams (enterprise environment a plus)
  • Subject Matter Expertise in government and/or healthcare insurance benefit delivery
  • Experience leading senior stakeholder conversations, presentations, and other communications
  • Experience with HCD work based in a legacy (cobol) mainframe systems and/or HCD work based in CICS/green screen environments
  • Experience mapping the path of policy into systems rules, data and real-world delivery
  • Experience mapping and connecting multiple elements of an ecosystem that includes multiple layers of systems, services, processes, organizations, products and supporting functions
  • Ability to see and form concepts from details and discussions that support a common understanding across multiple teams and stakeholders of various backgrounds
  • Adaptive, empathetic, collaborative and holds a positive mindset
  • Ability to be autonomous and can take initiative

Additional desired qualifications

  • Experience with the government’s approach to and challenges with security, accessibility, architecture, product delivery, data structure and other areas of specialization and how their priorities affect and combine on a technology effort.
  • Experience working with government agencies
  • You are a U.S. Veteran

Salary and Sixer Benefits

To promote equal pay for equal work, we publish salary ranges for each position.

The salary for this position is $140,578 - $147,787

Our benefits are designed to reinforce our core values of Wholeness, Self Management and Inclusion. The following benefits are available to all employees. We respect that only you know what balance means for your life and season. While we offer support from coaches, we expect you to own your wholeness, show up for work whole, and go home to your family the same. You will be seen, heard and valued. We expect you to offer the same for your colleagues, be kind (not controlling), be caring (not directive) and ready to participate in a state of flow. We mean it when we say “We build better by putting people first”.

All Sixers Enjoy:

  • Self-managed work/life balance and flexibility
  • Competitive and equitable salary (equal pay for equal work)
  • Tenure-based profit sharing
  • Employee Stock Ownership (ESOP) for all employees!
  • 401K matching
  • Medical, dental, and vision insurance
  • Employer paid short and long term disability insurance
  • Employer paid life insurance
  • Self-managed and generous paid time off
  • Paid federal holidays and Election day off
  • Paid parental leave
  • Self-managed professional development spending
  • Self-managed wellness days

Hiring practices

Agile Six Applications, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States. Unfortunately, we are unable to sponsor visas at this time.

Please read and respond to the application questions carefully. Interviews are conducted on a rolling basis until the position has been filled.

This job is no longer accepting applications

See open jobs at Agile Six.