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Director of Operations, Campaign & Creative Services



Posted on Thursday, May 11, 2023


BerlinRosen is a fast-growing, full-service communications firm with more than 300 communications and campaign strategists in New York, Washington, D.C. and Los Angeles. Since its founding in 2005, BerlinRosen has powerfully expanded its presence in real estate, architecture, design, urbanism, land use, social impact/ESG, nonprofit, fine arts, education, media, racial justice, healthcare, hospitality, lifestyle, technology, issue advocacy and workers’ rights communications. We have received more than 50 awards and recognitions, including being the only agency to be named #1 on Observer’s PR Power List for three consecutive years, PRNews’ Large PR Agency of the Year (2023; 2021), PR News’ Digital Firm of the Year (2023) and 5/5 Stars on Forbes’ latest Best PR Agencies in America list.

Beginning in 2022, we’ve established partnerships with Onward, Derris, M18, Glen Echo Group and Inkhouse, further integrating our agency and communications network while expanding our reach in DEI consulting and the consumer, lifestyle, real estate, hospitality and technology sectors.

People of color, people with disabilities, and women are strongly encouraged to apply. BerlinRosen is committed to building and maintaining a diverse staff and recognizes that its continued success depends on hiring and retaining high-quality, creative professionals with a variety of backgrounds and experiences. Opportunities for advancement exist, and we are committed to helping all staff develop and grow.


The Campaign and Creative Services Team works with Democratic candidates and progressive organizations at the forefront of the nation's most pressing issues. Our team of experienced political strategists, creatives, ad-makers, branding experts and data analysts combine television, direct mail, digital ads and political strategy with data-driven analysis to help our clients develop sophisticated campaigns that are delivered to the right people.


BerlinRosen is seeking a Director of Operations to join our Campaign and Creative Services team. This new role will focus on supporting our team’s growth by managing team operations and increasing profitability through controlling costs and creating the conditions for excellence for our team members. This person will drive financial performance by putting the resources in place for efficiency and excellence, controlling external costs and ensuring every team member has the opportunity to reach their full potential.

The ideal candidate is an organized, analytical and team-oriented person who wants to make a difference in the world and is ready to bring their first-class organizational chops to the table to elevate the team around them.

This role reports directly to our team’s leader(s).

Role location: This role is based in our New York, N.Y., or Washington, D.C. offices on a hybrid basis. Campaign and Creative Services team members are in-office 2-3 days per week. Proof of vaccination is required to work in any of BerlinRosen’s offices.


As the Director of Operations on the Campaign & Creative Services team, you will drive financial and operational performance by putting the resources in place for efficiency and excellence and controlling external costs through:

  • Managing the team’s finance and administrative staff (multiple direct reports during busy season), client finance and vendor invoices
  • Forecasting staffing needs to ensure we are hiring at optimal levels to meet business trends
  • Ensuring internal systems meet team needs such as ease-of-use, integration with existing systems and best cost value
  • Managing relationships with external vendors, including negotiating pricing agreements
  • Working together with finance staff to ensure accurate and timely reporting on business performance
  • Manage and organize marketing materials and social media accounts
  • Oversee team revenue and budget forecasts

As well as ensuring every team member has the opportunity to reach their full potential by:

  • Managing client assignments for junior account executive staff
  • Coordinating internal trainings and professional development
  • Partnering in creating new policies to foster excellence in performance
  • Overseeing internal team performance reviews
  • Scheduling team meetings
  • In conjunction with the firm’s talent team, coordinating hiring of new staff

Essential skills:

  • 3+ years of experience in an operations, finance or other management role
  • Analytical skills, including the ability to identify trends and determine the relationship of resource inputs to deliverable outputs
  • High level of organizational intelligence, meticulous attention to detail and an ability to multitask
  • A problem-solving orientation
  • The ability to research, select and implement systems to support the team’s work
  • Experience negotiating with vendors and other stakeholders
  • Team management experience

Preferred skills:

  • Experience on a political consulting or marketing team

Note: Interested in this role but it’s not quite the right match? Applicants who meet some but not all or exceed the above criteria are still encouraged to apply! We are eager to speak with candidates with diverse backgrounds and can assess role leveling on an individual basis.


Compensation philosophy: BerlinRosen offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.

The salary range for this role is commensurate with experience and is as follows:

  • Starting minimum: $80,000
  • Role cap: $100,000

This role is eligible for end of year bonuses on even years based on firm, team and individual performance.

Benefits: BerlinRosen will make sure that you have what you need to excel in your role, encourage self-care and drive professional development, including…

  • 100% coverage of Health, Dental, and Vision insurance monthly premiums
  • Company-sponsored Health Reimbursement Arrangement (HRA)
  • Pre-tax Flexible Spending Account (FSA)
  • Mental health assistance with company-sponsored memberships to Talkspace and Calm
  • 401K with a 4% employer match and no vesting period
  • Generous paid time off (PTO)
    • All incoming staff receive 36 days total of PTO, inclusive of general PTO, wellness days, collective PTO the week between Christmas and New Year’s Day holidays and 11 paid bank holidays
  • Pre-tax commuter benefits via WageWorks
  • Full mobile phone reimbursement for data and minutes
  • Employer-funded life insurance
  • Discounted annual bikeshare membership
  • Corporate discounts through Tickets at Work
  • Continuous skills training tailored to your role


To ensure that applicants are matched with the job that best suits their qualifications and interests, information that you submit may be shared with our subsidiaries, Onward, Glen Echo Group, Derris, M18 and Inkhouse.

By providing your information, you are consenting to allow us and our subsidiaries to keep your information on file and to contact you regarding job opportunities, recruitment events and other related updates.