About the Organization

Center for Community Alternatives (CCA) supports and builds power with people across New York State who have been affected by mass incarceration, criminalization and community disinvestment. Through a statewide network of direct services, advocacy and organizing, and by supporting the leadership of directly-impacted people, we advance civil and human rights for all New Yorkers.CCA works to build a world where everyone has what they need to thrive. This position will work in a nonprofit fund accounting environment, managing revenue and expense for all individual gifts. Institutional giving is managed by the Institutional Giving team.

Why Join the Team?

At CCA, we are committed to fair transparent pay, and we strive to provide competitive market-informed compensation. The successful candidate's salary is determined by the combination of knowledge, skills, competencies, experience, and geography. Our goal is to continue to make CCA one of the most desirable nonprofit places at which to work, and in part, recognize the importance of work-life balance.

Position Summary:

Job Summary: The Receptionist greets all CCA participants, visitors, vendors and staff, handles appointment scheduling, check-ins, payments and helps participants navigate CCA’s office. The receptionist provides general office support to all programs within the 25 Chapel Street office with a variety of clerical activities and related tasks like answering incoming calls, directing calls to appropriate staff, mail distribution, and similar clerical duties as assigned.

Direct Supervisor: Manager of Operation and Human Resources

Responsibilities:

• Greet staff, visitors, vendors and participants, checking participants in for appointments per front desk established procedure, and provides all visitors/vendors an attestation form with HIPAA Confidentiality Statement.
• Assist participants in scheduling and rescheduling appointments and provide reminders of upcoming appointments.
• Answer telephone calls, routing calls to the appropriate person.
• Facilitate participant referrals and admissions by collecting information via telephone or in-person.
• Update participant demographic information in the electronic health record information.
• Collect payments from participants, where applicable following established procedures.
• Be a point of contact for participant and visitor questions, providing answers directly or directing them to the right resource.
• Provide MetroCards to eligible participants. Provide coverage for other clerical duties as needed.
• Participate in staff meetings, supervisory meetings, and trainings.
• Identify and report opportunities to improve the quality of care, staff effectiveness, and participant satisfaction.
• Assist with Insurance Verification
• Supervise reception area. Maintain a clean, welcoming and comfortable environment.
• Word process reports, memoranda and correspondence.
• Receiving and sorting daily mail and packages.
• Member of CCA Office Safety Committee.
• Perform data entry or other administrative tasks as assigned.

Qualifications:

• High School Diploma or GED Associate's/Bachelor's degree. (Related experience will be considered in lieu college degree)
• 2+ years of experience in a front desk / receptionist role required.
• Computer Skills required.
• Bilingual in English and Spanish preferred.
• Experience in a receptionist role of a busy healthcare clinic is desired.
• Experience with Electronic Health Records preferred.
• Commitment to and experience in working with adults with diverse cultural backgrounds who are involved, or at risk of involvement, with the criminal/juvenile justice system, HIV/ AIDS, or substance abuse.
• Exemplary customer service skills.
• Strong organizational and attention to detail skills

People who have been impacted by the criminal legal system or are formerly incarcerated are strongly encouraged to apply.