Company Description

CommunityConnectLabs (CCL) is a mission-driven technology organization that helps governments and nonprofits reach, serve, and empower marginalized communities. Our platform delivers accessible, mobile-first communication and AI tools to improve access to public services—from Medicaid and SNAP enrollment to elections, business licensing, and workforce development. With a focus on SMS, IVR, and AI automation, we help public agencies deliver critical services more effectively, equitably, and at scale. We’ve supported over 10 million people across the U.S. and are recognized by Twilio.org, Amazon, Service to the Citizen, and New Media Ventures for our social impact innovation.

The Opportunity

We are seeking a Director of Business Development - Medicaid Health Plans to drive sales and adoption by health plans.

You will lead strategy and execution for expanding adoption of technology solutions that help Medicaid Health Plans reduce member churn, stay in compliance, and minimize staff administrative burden.

You must have past experience selling to Medicaid Health Plans, along with consultative problem-solving and relationship management skills.

This is a highly cross-functional role partnering closely with the CEO, Product, Engineering, Customer Success.

Key Responsibilities

• Lead strategy and execution to expand sales to the Medicaid Health Plans.
• Identify, qualify, and drive opportunities from first conversation to demos and to negotiating deals.
• Present solutions, demo solutions, and customize proposals.
• Respond to RFPs and ensure proposals accurately reflect product capabilities and future roadmap.
• Work closely with Customer Success on scoping, renewals, expansions, and handoff from BD → Implementation.
• Represent CCX at conferences
• Build competitive insights and inform product positioning.

Qualifications

• 4+ years experience working in or selling to Health Plans
• 3+ years in business development, sales, partnership management, or consulting.
• Experience leading complex sales cycles and procurement processes.
• Ability to translate policy, operations, and eligibility processes into technology solutions.
• Strong writing skills for proposals, SOWs, one-pagers, and presentations.
• Experience collaborating with product, engineering, or technical teams.
• Comfort navigating fast-paced, mission-driven environments.

Compensation & Benefits

• Competitive salary and performance incentives
• Health, dental, and vision insurance
• PTO and sick leave
• Professional development support
• Flexible remote-first environment
• Occasional travel to conferences and state meetings