Community Analyst
Democratic National Committee
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Remote
Posted on Tuesday, January 30, 2024
The Community Team is the first line of strategic partnership and support for state parties, Democratic campaigns up and down the ballot, and key ecosystem partners.
The Democratic National Committee is seeking a Community Analyst to support the DNC Tech Team and Democrats up and down the ballot by providing best in class support to users throughout 2024 elections.
Does this sound like you?
- I am committed to electing Democrats up and down the ballot and understand the role of data and technology in making that happen.
- I have some experience with data analysis and working with datasets, and I enjoy working with data to understand trends or build reports.
- I enjoy problem-solving and working in troubleshooting roles.
- I am organized and enjoy building processes and efficiencies with a team.
- I have built trusting relationships with stakeholders, customers, and/or users.
- I am a curious self-starter who will take initiative in my own learning and not be afraid to ask questions.
- I have worked on a campaign or at a state party and used data and technology as part of my job responsibilities.
We’d be excited to see
- Political campaign or state party experience, working with the voter file a bonus!
- Experience in technical user or client-facing roles
- Zendesk or similar customer service tools
- VoteBuilder/NGPVAN tools
- SQL, or any other language efficient for analyzing large datasets
- Google BigQuery & Data Studio, or other data visualization platforms
Responsibilities
- Answer and troubleshoot technical questions from users (Presidential and down ballot campaigns, state parties, sister committees) about our tools, products and datasets, via a customer support queue in Zendesk.
- Facilitate virtual (and occasional in-person) training on complex technical concepts and tools to a wide range of technical expertise.
- Build collaborative relationships with state party data staff, including troubleshooting voter file issues, and responding to and advocating for state party needs.
- Partner with our product team on training, communication, and rollout of new features and datasets for our data warehouse and tech products.
- Maintain up-to-date and relevant documentation of DNC tech and data products and processes, including creating new content as necessary.
- Represent political data and technology on the front lines. This team is responsible for facilitating a profound feedback loop between us and our community of users, in addition to ensuring our tools and products are well documented and utilized.
- Collaborate with other Community Analysts and the Community Director to support each other in day-to-day work and drive long-term projects.
- Be a partner to our community of users, gathering feedback and identifying common problems that we can solve through automation or iteration
- Participate in a Community on call rotation to support users and stakeholders outside of business hours, as needed, and more regularly in even years.
The starting salary for the Community Analyst position is $82,000, on an annualized basis, commensurate with experience and qualifications.
This is a full-time, exempt position that may require work on weekends, and has an end date of November 15, 2024. This position is in the bargaining unit represented by SEIU Local-500.
Benefits:
The DNC offers a generous benefit package, including:
- More than 30 days of paid time off, including Federal holidays, open leave, and personal days;
- Health and dental insurance for employee and dependents;
- 90% paid by the DNC, 10% paid by employee;
- Supplementary vision plans available to employees for purchase;
- Pre-tax Flexible spending account benefits available to employees and dependents.
This job is no longer accepting applications
See open jobs at Democratic National Committee.See open jobs similar to "Community Analyst" All-hands.