Job Title: Sr. Product Manager

Location: 100% Remote - anywhere in the Continental U.S.

Salary: $145,000 / year

Note: All advertised positions are salaried and full-time.

Who We Are

We are Friends From The City, a design and tech company focused on impact. We envision a future where everyone has equal access to the benefits of technology and where the use of technology is guided by ethical principles and a commitment to sustainability and inclusivity. We're a minority, woman-owned, L.G.B.T.E., and service-disabled veteran-owned small business headquartered in New York City. That being said, diversity and inclusion aren't a trendy byline for us. Everyone we hire is celebrated for their unique background, experience, and talent. We welcome you.

Our mission is to make interactions with the government easy for everyone. We create user-centered, inclusive, and accessible digital experiences for federal agencies. Picture this: A loved one is trying to access information on a government website, but they experience frustrating navigational challenges. Perhaps a relative seeking citizenship needs help to understand the application process because of a language barrier. At Friends From The City, we work to eliminate obstacles like these.

Our approach to human-centered design and software development is pretty straightforward. Using user research, we design and develop functional platforms using clean code and intuitive design, then make them accessible to everyone.

About the Role

Like most people in the United States, we depend on government systems to pay taxes, obtain passports, and manage healthcare and other benefits. Unfortunately, completing these transactions online can be challenging.

We are looking for an experienced Sr. Product Manager who is passionate about building products that people love. You will lead an agile, cross-functional team to enhance the VA's pension products, ensuring Veterans receive the benefits they deserve with minimal burden. Your expertise will ensure that VA digital products are user-friendly, efficient, and aligned with the needs of our Veterans.

About the Ideal Candidate

First, you should understand that working within the federal government is reminiscent of making a U-turn with a freight ship—it's a slow and often complicated process.

We are seeking a product manager who excels as both a leader and an individual contributor. As a leader, you will champion the team, make decisions, and coach team members. You will serve as the primary point of contact for business stakeholders and drive a shared vision within the team and across partners. As an individual contributor, you will analyze, define, document, prioritize, test, and iterate on functional requirements. You will collaborate with partners in research, design, engineering, project management, and account management to deliver iterative value to both the user and the business.

This role requires excellent communication, leadership, and technical product skills. As this is a client-facing role, you will translate the needs of Veterans and the Department of Veterans Affairs into digital product features.

Responsibilities

• Gain an understanding of the Veteran experience, identify and fill product gaps, and generate new ideas that improve the user experience
• Understand and synthesize the complexities of the VA.gov environment, including policies, existing Veteran workflows, and user journeys into high-potential product opportunities
• Work in collaboration with research, design, and engineering to rapidly define and develop products that deliver value to Veterans and their families
• Cultivate a positive, trusting, and cooperative working relationship with our government clients and our vendor partners supporting this work
• Translate product strategy into detailed requirements and prototypes + scope and prioritize activities based on business and Veteran impact
• Manage timelines and a product roadmap to organize timely feature releases and minimize release delays
• Ensure the product team delivers a consistent look, feel, and voice across user-facing sites and services