WHO WE ARE

FWD.us is a bipartisan political organization that believes America’s families, communities, and economy thrive when more individuals are able to achieve their full potential. For too long, our broken immigration and criminal justice systems have locked too many people out of the American dream. Founded by leaders in the technology and business communities, we seek to grow and galvanize political support to break through partisan gridlock and achieve meaningful reforms. Together, we can move America forward.

We are seeking an Information Technology Manager to oversee and support the information technology infrastructure and systems at FWD.us. This role is responsible for management of our information technology operations and systems in order to achieve our organizational goals, meet budgetary quotas, eliminate and monitor security risks, and increase user satisfaction. The Information Technology Manager will build, streamline, and secure and optimize our infrastructure, systems, and technology and help to cultivate a culture of best practices and knowledge around FWD.us information technology.

The Information Technology Manager will report to the Vice President, Chief Digital Officer and will be part of the Digital Department. This position is based out of Washington, DC.

WHO YOU ARE

• Flexible and adaptive in a fast-paced team environment
• Strong communication skills, both written and verbal; ability to break down complex technology concepts to less technical users
• Multi-tasker who can manage high workflow/multiple projects without sacrificing quality
• Creative and persistent “can-do” positive attitude
• Problem-solver motivated to launch, iterate, and try new solutions
• Passionate about joining a team dedicated to achieving policy wins at the state and national levels
• Believe and support the mission of FWD.us

QUALIFICATIONS

• BS or MS degree or equivalent experience in Information Technology or Computer Science or a related technical discipline
• Minimum 6 years experience in an IT setting
• Minimum 3 years experience in a management role overseeing IT operations and staff
• Solid working knowledge of current security protocols and threats
• Experience with information and network security and risk management
• Experience securing applications deployed within Google Cloud Platform, Amazon Web Services, or Microsoft Azure Cloud
• Excellent project management, communication, and interpersonal skills
• Ability to foresee possible issues and troubleshoot them proactively

RESPONSIBILITIES

• Lead IT operations for all FWD.us offices and employees, including end-user support
• Manage the organization’s help desk and supervise IT consultants
• Maintain relationships with key vendors
• Develop and oversee metrics for hardware, software, and storage
• Manage inventory including device procurement and configuration, and ongoing device inventory audits
• Manage corporate cell phone program, including reviewing and approving monthly cell phone bills and performing periodic audits to make sure data plans are right-sized for usage
• Manage inventory of FWD.us IT assets; ensuring budget compliance, and proper tracking of technology fleet
• Oversee implementation and monitor adherence to organization's IT asset purchase and replacement policy
• Support operations team with regard to proper authorization and recording of IT asset additions and disposals from the general ledger
• Serve as a representative of Digital team to collaborate with other teams and departments
• Scope and determine business requirements for IT systems
• Coordinate IT activities to ensure data availability and network services with as little downtime as necessary
• Oversee information security, both at the cloud level as well as internal network level including system monitoring and threat detection
• Manage access control systems for SaaS platforms, such as G Suite, Slack, Asana, and Dropbox
• Identify security vulnerabilities and eliminate them with strategic solutions that increase security
• Manage device management systems and processes which ensure all organization devices and software are running with latest security updates
• Direct and support the implementation of new software and hardware
• Identify and recommend new technology solutions
• Perform new hire and ongoing staff training regarding technology and security practices

COMPENSATION

Salary range is $80,000-$110,000 annually, commensurate with relevant experience.

COVID-19 Considerations

FWD values the health and safety of our staff, their families, and our community. In support of these values, all FWD staff are required to be fully vaccinated and boosted. If selected for this job, incoming hires are required to be fully vaccinated and boosted against COVID-19. Requests for reasonable accommodations or exceptions related to medical or religious reasons will be considered. Candidates are NOT required to state their COVID-19 vaccine status in their application.

EQUAL OPPORTUNITY EMPLOYMENT/DIVERSITY

We are an organization committed to making the world a better place for all people. Diversity is a source of our strength, and allows us to make better decisions, be more impactful, and excel at our jobs day to day. We see our internal commitment to diversity as reflective of how we view the world and the changes we want to see become reality.

This company is an equal opportunity employer and does not unlawfully discriminate against employees or applications for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

The organization understands that too often what are viewed as the traditional credentials are subjective criteria that exclude historically marginalized communities and act as barriers to hiring and recruiting the best candidates.

As part of FWD’s best hiring practices, we do not have educational requirements for any of our jobs. Many of our jobs do require specific interpersonal, skill-based, technical, policy or other requirements and applicants for those jobs will be evaluated based on their level of expertise, to include lived experience and work experience - which could have taken place at an educational institution or elsewhere.

FWD.us believes in fair chances and employment opportunities that benefit everyone. Ensuring that people who have had contact with the criminal justice system--including incarceration for serious offenses and substantial periods of time--have the opportunities upon their release to fully succeed and contribute to this country is central to our work and is a value to which we are absolutely committed to uphold in how we operate and who we hire. We do not conduct criminal background checks on applicants, unless required by state or federal law for specific roles.

The company makes reasonable accommodations for qualified individuals with disabilities to allow such persons to perform the essential functions of their jobs, to the extent required by law. Employees or applicants who would like to request a reasonable accommodation should contact Management. The company will also, where appropriate, provide reasonable accommodations for an employee’s sincerely-held religious beliefs or practices.

Applicants directly impacted by the criminal justice or immigration systems are strongly encouraged to apply.