The Director of Product Management and Insights drives the product strategy of FWD.us and unbranded web products in support of our website presence and presentation, policy campaign goals, objectives and key results, and key performance indicators.

The Director, Product Management and Insights is responsible for spearheading organization-wide product management, overseeing web builds and updates, and driving organization-wide technical system and process improvements.This role is also integral in evaluating the performance of current products against goals and recommends strategic improvements. The ideal candidate has successfully guided products from conceptualization to launch, while leveraging deep experience with technology products, possesses a keen understanding of the political process, and carries a strong passion for advancing the dialogue on immigration and criminal justice reform.

Key Responsibilities:

• Ensure the website stays up to date, reflecting priorities of the organization and goals.
• Work closely with Senior Leadership to identify high-value product opportunities and inform the overall vision and product strategy for the organization
• Work with policy experts, content creators, and digital campaign strategists to design branded user experiences within a mobile first web framework
• Manage product roadmap elements including feature prioritization, sprint planning, resource allocation, and delegation of tasks to ensure product development is on track; adjusting schedules and resources as appropriate
• Develop and implement protocols for web uploads/edits, ensuring website maintenance and implementation of requests
• Improve and maintain systems and processes to keep our product management lifecycle organized, accessible and transparent to both internal and external partners
• Build information architecture for existing and future products
• Specify requirements for current and future products by conducting internal (FWD.us staff) and external (partners, allies, or supporters) user research
• Communicate with Sr. Staff and campaign leads and provide a routine reports; including reporting on product progress to goal for KPI success metrics; tracking and dissemination analytics
• Communicate requirements to engineers and designers through feature specs, wireframes, and other UX deliverables
• Hands on leadership of product builds and product lifecycle from idea to launch
• Improve organic product reach and ranking through SEO including new products and existing product optimizations
• Responsible for setting complex short and long-term product strategies with far reaching impact and integrating strategies into broader organizational plans and frameworks
• Assist in the development and maintenance of email contact lists
• Staff training on key protocols to ensure redundancy
• Managing interns, consultants and vendors as needed

Other Skills and Requirements:

• Build product management workflows and best practices around agile and scrum methodologies
• Communicate needs between product team, digital leads and managers, sr. staff, and campaign stakeholders
• Experience working collaboratively with product managers, engineering, design and creatives, and digital campaigners
• Ability to lead product portfolios and establish and deliver on product goals across various advocacy and digital campaigns in service to both policy issues
• Expert with product management software and related tools such as Github, Asana, Google Apps
• Expertise or certification in product management and product development
• Experience in product strategy development and roadmapping tools

Compensation and benefits: Starting salary for the role is $100,000-$150,000; commensurate with relevant experience. We offer best in class health, dental, and vision insurance benefits, matching 401k, PTO, sick leave, paid holidays, a generous family leave policy, and many other supports for our staff.

Equal Opportunity Employment/Diversity

We are an organization committed to making the world a better place for all people. Diversity is a source of our strength, and allows us to make better decisions, be more impactful, and excel at our jobs day to day. We see our internal commitment to diversity as reflective of how we view the world and the changes we want to see become reality.

This company is an equal opportunity employer and does not unlawfully discriminate against employees or applications for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

The organization understands that too often what are viewed as the traditional credentials are subjective criteria that exclude historically marginalized communities and act as barriers to hiring and recruiting the best candidates.

As part of FWD’s best hiring practices, we do not have educational requirements for any of our jobs. Many of our jobs do require specific interpersonal, skill-based, technical, policy or other requirements and applicants for those jobs will be evaluated based on their level of expertise, to include lived experience and work experience - which could have taken place at an educational institution or elsewhere.

FWD.us believes in fair chances and employment opportunities that benefit everyone. Ensuring that people who have had contact with the criminal justice system--including incarceration for serious offenses and substantial periods of time--have the opportunities upon their release to fully succeed and contribute to this country is central to our work and is a value to which we are absolutely committed to uphold in how we operate and who we hire. We do not conduct criminal background checks on applicants, unless required by state or federal law for specific roles.

The company makes reasonable accommodations for qualified individuals with disabilities to allow such persons to perform the essential functions of their jobs, to the extent required by law. Employees or applicants who would like to request a reasonable accommodation should contact Management. The company will also, where appropriate, provide reasonable accommodations for an employee’s sincerely-held religious beliefs or practices.

Applicants directly impacted by the criminal justice or immigration systems are strongly encouraged to apply.