Rwanda Safeguarding Manager
GiveDirectly (GD) provides cash grants directly to people living in extreme poverty. GD has raised over $800M since launching in 2011, delivered cash to more than 1.2 million recipients, and launched offices in 11 countries. We’re continuing expansion across the Global South. Over the past decade, GD has also supported large-scale, experimental research, expanding the evidence that cash has a positive short and long-term impact on recipients. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) has been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.
Across our global offices, our culture is candid, analytical, non-hierarchical, and agile. We work alongside 750+ individuals who come from 21 different countries and speak 69 different languages. Team members at GiveDirectly attest that diversity, equity, and inclusion are not just buzzwords, but a fundamental part of our culture and values. We actively seek to recruit individuals from the communities we serve, and use DEI as a lens in our hiring practices, programs, and initiatives. Our goal is to maintain a workplace where everyone can bring their authentic selves to work, and feel valued and respected for who they are. We continue to grapple with balancing inclusivity of all cultures and experiences while maintaining cohesion in our values. While there is much that we are still learning, we take care of one another, have fun, as well as provide flexible working hours wherever possible.
We are proud to be an equal opportunity employer, and we do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other status protected by law.
Location: This role is based in Rwanda. While remote work is available, candidates should be able to work from our Kigali office and travel to the field frequently.
Reports to: Global Safeguarding Manager
The Safeguarding Country Manager will own Safeguarding for the Rwanda country program. They will not only own the operational execution of safeguarding policies and processes in Rwanda, but will advise as the expert of safeguarding within their specific country context. Along with the rest of the Safeguarding team, their role is to ensure eligible recipients and the community they live in are safeguarded, their rights are protected, their choices are respected, and that they have the necessary support mechanisms to fully realize the impact of the transfers they receive from GiveDirectly.
Roles and responsibilities include:
Program Design and Project Work
- Advise and provide recommendations on program design to ensure programs are fully in alignment with Safeguarding standards and policy
- Provide guidance to other GD staff to ensure all aspects of our program are respectful, dignifying and reflective of GDs commitments to "Recipients First."
- Proactively identify safeguarding thematic areas in the country that could impact our recipients, and advise the country team on how to address and mitigate these risks
- Conduct in-depth project safeguarding risk analysis and provide guidance on safe implementation strategies that protect recipients from inclusion/exclusion errors, community tensions or conflicts, adverse events, sexual harassment, Gender Based Violence, extortion, or concerns with local leaders.
- Conduct community spot checks with recipients, communities, local leaders, and staff for high risk safeguarding locations.
- Review all new field surveys to ensure recipient safe communication an appropriate inclusion of consent language
- Support Programs and Community Engagement team in community scoping, vulnerability assessment and risk sensing in advance of new program launches to help GD fully understand the needs of the communities we serve.
Safeguarding Case Management
- Act as the country case manager for recipient safeguarding cases.
- Work directly with recipients and relevant stakeholders to resolve safeguarding concerns.
- Develop and execute on safeguarding response protocols for action by different teams, including investigations, programs, and HR.
- Document and track all country-safeguarding incidents and share the same with the global Safeguarding Team and other stakeholders
- Own the referral pathways in your country, including managing partner referral databases, partner relationship management, and referral pathway playbooks.
- Serve as the liaison between GD, affected recipients and referral partners as needed
Safeguarding Policy and Training
- Advise on and monitor safeguarding policies in Rwanda country program
- Deliver and document safeguarding training to all staff during new staff onboarding and at least twice per year. Help the Program Manager in adapting training to ensure that they are context-specific.
- Review and customize safeguarding training materials to reflect country needs and sector changes
- Identify and participate in safeguarding stakeholder forums that help GD keep updated on sector standards and best practices
- Submit monthly reports on the above activities to the Safeguarding Senior Manager
What you’ll bring:
- Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
- Language Requirement: English and Kinyarwanda required, French a plus
- Strong experience in Safeguarding, including experience as a protection officer, safeguarding focal point, or other relevant work in safeguarding and/or protection.
- Deep understanding of Safeguarding best practices and industry standards. Familiarity with leading Safeguarding training, case management, and direct support to recipients.
- Empathy, honesty, and the highest standards of integrity. High emotional intelligence and interpersonal skills, especially with talking to people living in vulnerable communities. As a Safeguarding FM, you will be required to work directly with recipients, including in times of crisis.
- Excellent critical thinking and decision making skills. Strong ability to show good judgment when resolving complex problems
- Technological literacy and comfort with understanding and analyzing data. The Safeguarding FM will be required to use Google Suite, Excel, Salesforce, and other programs. (Advanced experience is not required, but candidates should be comfortable using technology).
- Experience with end to end project management, from scoping to execution. Comfort creating reports and memos.
- Ability to frequently travel to our field programs throughout Rwanda.
- Ability to travel ~1-2 times per year to one of our countries of operation for team retreats or field visits
About the hiring process
Format: The hiring process follows the same general outline for all open roles:
First interview (30 mins)
Take home skills assignment (~2 hours)
Second interview (1 hour)*
Third interview (1 hour)*
Final interview (1 hour)
Reference checks (30 mins each)
*For some roles, second & third interviews are combined into a panel interview. If there are adjustments or variations on this process, those changes will be communicated during the first interview.
Venue: We conduct interviews over Google Meet with camera on (unless communicated otherwise).
Accessibility: Closed captioning is available during all Google Meet interviews, and interviewers will also post interview questions in the chat box throughout the call. If you need assistance accessing either of these features, please let your interviewer know at the start of your interview!
**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**