Senior Program Manager (Bilingual English/Spanish)

Position: Full Time

Reports To: Senior Director of Worker Experience

Work Location: Remote

Start date: Salary: $89,116-$93,186

ORGANIZATIONAL BACKGROUND:

The National Domestic Workers Alliance (NDWA) is the leading national voice for dignity, respect, and recognition for domestic workers in the United States. NDWA was founded in 2007 by organizers and worker leaders in six cities representing nannies, house cleaners, and care workers, and now represents an alliance of more than 76 organizations across 22 states and 395,000 domestic workers nationally.

We envision a society where domestic work is valued as essential to our collective well-being, domestic workers are leaders in shaping the care sector, and domestic work jobs are good, economically secure jobs.

For over 15 years, we’ve worked to advance our mission by making domestic work visible. We’ve worked to pass policies that enable rights and higher wages for domestic workers across the country, changed public awareness and opinion about the dignity and value of care work, and built the capacity and leadership of domestic workers to organize and advocate for their rights.

We see the next era of our organization as an opportunity to move domestic work from newfound visibility towards transformation, and we’re ready to elevate care workers to the essential workers of the 21st-century economy.

We’re a multi-racial, multi-lingual organization building a powerful movement rooted in the human rights, dignity, and equality of domestic workers, care workers, immigrant women, and women of color.

POSITION SUMMARY:

NDWA is a mass-based organization by and for domestic workers. We are working to be the home for all nannies, housecleaners and home care workers in the U.S. – providing information, resources and tools for domestic workers to achieve rights and recognition. NDWA seeks to grow our membership base and create opportunities for domestic workers to develop leadership skills and political education, then put them to use to advance the organization’s mission of winning rights and respect. In addition, NDWA is a democratic organization where members have a voice in the strategic direction and priorities, and where domestic workers are central to organizational governance. Our matrix of worker engagement includes programs for domestic workers to get oriented to NDWA and access valuable information and tools, commit to the organization as NDWA members, develop entry-level skills and then progress to more advanced roles in order to lead in areas including outreach, enforcement of rights, strategy and campaign development and governance.

NDWA seeks a skilled, highly organized and values-aligned Senior Program Manager to coordinate worker training and programs, ensuring that our leadership pipeline can flourish and expand. Using excellent project management and popular education program design skills, the Senior Program Manager will coordinate some of NDWA’s existing political education, leadership and workforce development programs, as well as develop new programs as needs arise. The focus of this role will be on broad-based, national domestic worker programming that builds strategic alignment, connection and community among domestic workers at scale. This includes coordination of low-barrier political education and workforce development programs, creating issue explainers on core NDWA issues, as well as leading NDWA orientations and onboarding. The person in this position will also play a role in facilitation of online communities, as well as strategies to move workers from online spaces into offline ones. This role will also supervise and support staff who administer NDWA’s membership program, including developing strategies to drive membership conversion and administer member-only benefits and other offerings.

This Senior Program Manager will work under the supervision of the Senior Director, Worker Experience, and will be housed on the Worker Experience Team, which includes the Digital Organizing Team, Membership Team, and Programs Team. In addition, the person in this role will collaborate closely with NDWA’s 35+ local, national and digital organizers, as well as with organizers at affiliate organizations. The person in this role will work in close partnership with another Sr Program Manager whose work will focus on training and supporting domestic workers in advanced leadership and governance roles.

This is a remote position that focuses on national-level programming delivered to domestic workers throughout the U.S., using online meeting and digital tools, with some in-person components requiring travel.

PRIMARY RESPONSIBILITIES:

Curriculum development and facilitation

• Recruit, train and support facilitation teams for existing training programs. Coordinate domestic worker facilitation teams, providing coaching and mentorship for domestic worker leaders to hone their facilitation skills

• Facilitate meetings and trainings, and model facilitator best practices

• Identify new programs that are needed by NDWA’s domestic worker base

• Develop training agendas and materials for both online and in-person facilitation of new and existing programs

Program coordination

• Coordinate program participant recruitment and communications

• Record and track data on program participation

• Carry out program evaluations and reporting

• Coordinate partnerships with outside training vendors, including communication, scheduling and other planning

• Collaborate with digital organizing and products teams to explore, practice and hone the use of digital tools for program outreach, delivery and coordination

• Make NDWA’s national worker programs visible to a broad audience, both inside the organization and externally

Supervision

• Supervise program staff, ensuring success in meeting workplan goals

• Coordinate teams to successfully advance team goals and establish effective collaborative systems and relationships

• Build lateral relationships internally in order to foster effective cross-team collaboration

REQUIRED QUALIFICATIONS

Language skills

• Bilingual English/Spanish, cultural competency and work experience in both languages; excellent verbal and written communication skills in both languages, including translation and interpretation skills.

Curriculum and program development experience

• 3-5 years’ experience managing leadership development, organizer training, political education and other programs for low-wage worker organizing

• Experience designing accessible programs taking into account literacy and language issues

• Track record of curriculum development using popular education methodologies

Program and team management experience

• At least 2 years of experience as a supervisor of full-time, permanent staff

• Track record of excellence in team management

• Experience in managing multiple projects and tasks; excellent skills for managing timelines and coordinating dynamic teams to carry out high quality programs together

• Expertise, skill, interest and commitment in doing administrative work- including office operations, communications systems, data entry, and event support

• Ability to coordinate evaluations and track program successes and areas for improvement.

Digital skills

• Experience using digital tools for large-scale program delivery, including using Zoom or other platforms as training spaces, using video, chat or other tools for content delivery

Approaches to the work

• Excellent relational skills: friendly, diplomatic, patient, supportive of others

• Love of fast-paced environments and the ability to respond and pivot to shifting priorities;

• Agreement and alignment with NDWA’s vision and values;

• Understanding of issues facing low-wage workers, immigrant communities, and other communities of color;

• Innovative and hungry to solve problems through creative program design

• Proficiency with Google Suite, including Google Calendar, Google Docs, and Google Sheets;

• Excellent attention to detail and well organized;

• Ability to work well with diverse groups and populations;

• Ability to work flexible hours, including working some weekends, and to travel about 20%

• Ability to anticipate needs, take initiative and work independently;

How to Apply:

Please apply directly to the job posting and send resume, a writing sample in English and Spanish and answer the application questions in lieu of a cover letter. Applications will only be accepted electronically, and solicitations to individual staff are unlikely to be responded to.

Applications will only be accepted electronically, and solicitations to individual staff are unlikely to be responded to.

We value a truly diverse workforce and a culture of inclusivity and belonging. People from historically disadvantaged communities, such as Women, People of Color, People with Disabilities, and LGBTQIA+ people, are strongly urged to apply. NDWA is a union employer; this position is a bargaining unit position.

NDWA participates in the E-Verify program and is an Equal Opportunity Employer.