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Technical Product Manager, Platforms & Infrastructure



IT, Other Engineering, Product
Posted on Friday, November 11, 2022
About Nava
Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. Since 2013, federal, state, and local government agencies have trusted Nava to build transformative digital services to help people access public benefits. Meeting our mission is an opportunity to restore trust between people and public institutions. We focus on populations that are the least protected because the stakes are higher.
As a client services company, we work with government agencies to improve how people apply for benefits, navigate their health care, and more. We bill for our time, selling our expertise and problem-solving methodology to government clients. Our clients hire us to help improve their products and services so that their users and beneficiaries have a better customer experience.
These end-users—the humans who benefit from our work—are at the core of everything we do. We research beneficiaries’ needs to help our government clients better deliver on their missions, providing everyone at Nava opportunities to do meaningful, impactful work.
Position Summary
We believe that structural change requires working at all levels, not only by improving service experiences and program outcomes but by fostering agency adaptability. By building modern cloud-based platforms and infrastructure, we help government agencies migrate off legacy systems so that they are better able to adapt to changing needs over time. We’re looking for a Technical Product Manager to help our government clients undergo a digital transformation so that they can be more responsive and adaptive to changing priorities and user needs.
As a product manager for platforms and infrastructure, you’ll be responsible for the foundational components that other government teams use to build digital products and services. You’ll focus on both the developers using your product and on the end users they serve. Combining your technical fluency and product management skills, you'll help government clients deliver on their goals of modernizing legacy systems and migrating critical functions and data to the cloud. You will be uniquely positioned and empowered to make a huge impact on Nava's mission to reimagine how our government serves its people.

What you'll do

  • Define the vision, strategy, roadmap, and measures of success for platform and infrastructure products, including data infrastructure, data pipelines, and API ecosystems
  • Influence our government clients and shape their overall strategy to modernize mainframe systems and unlock the value of cloud infrastructure and API-first approaches
  • Work with designers, product managers, project managers, and technical leads to discover and synthesize market research, user needs, business requirements, and technical approaches
  • Engage with developer teams to understand user needs and pain points; work closely with designers and engineers on your team to iterate and improve upon the developer experience
  • Define the direction, scope, and priority of projects, from high-level initiatives to specific features, user stories, and business metrics
  • Work with technical leads to ensure performance, scalability, and reliability of technical products, platforms, and patterns
  • Work with cross-disciplinary teams to build solutions that are optimized for security and privacy
  • Design systematic and scalable approaches that enable customers to migrate to the cloud and modernize
  • Based on customer and stakeholder needs, develop, roll out, and support modern DevSecOps methods, tools, and capabilities for developers and end-users
  • Identify, prioritize, and deliver new product assets, working backward from customer needs. Product assets may include but are not limited to: market messaging, customer engagement tools, reference architectures and implementations, maturity models, a product knowledge base, service-integration solutions, and new platform services
  • Understand, research, and follow technical trends in the industry and in general. Assess emerging products and companies to measure their potential value or threat to the cloud development platform we are building, and make recommendations on which new technologies to invest in or leverage
  • Proactively socialize, iterate on, and build buy-in for product initiatives with the team, government partners, and other contractors
  • Represent Nava’s outcome-centric and user-centric approach in discovery meetings with agencies and contractors
  • Measure progress toward business goals or user needs and translate data insights into action
  • Review technical specifications, architecture, and networking plans, and act as the Product SME in security, scalability, and infrastructure design discussions
  • Ensure requirements and user stories are fully understood and that implementation plans match expectations
  • Serve as a product spokesperson and subject matter expert to the technical/developer community

Required skills

  • At least 3 years of experience developing products that are designed for a technical customer and have scaled to solve enterprise-level problems, such as cloud developer platform products or API products
  • Experience and knowledge of cloud technologies (AWS highly desirable)
  • Comfortable articulating the big picture and mapping and communicating the technical details of a system to stakeholders, customers, and partners
  • Ability to generate very strong product plans and build buy-in across more than one team, including government partners and other contractors
  • Ability to influence decision-making at all levels within an organization, using a variety of skills and tools
  • Strong bias towards action; ability to step up into team gaps and ambiguous situations to structure the team’s action plan
  • Ability to execute with incomplete information; great product instincts and an ability to create order from divergent needs
  • Ability to identify market trends and shifts that will affect product direction, and update plans based on future expectations
  • Ability to generate very strong product plans and build buy-in across more than one team, including government partners and other contractors
  • Excellent written and verbal communication skills for technical, user experience, and project management trade-offs; enthusiastic and structured communicator
  • An adaptive, empathetic, collaborative, and positive mindset
Other requirements
The individual working in this position:
● Must be legally authorized to work in the United States and meet any other requirements for government contracts for which they are hired.
● Candidates who are offered a job with Nava must possess work authorization that does not require sponsorship by their employer for a visa now or in the future.
● May be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances.
Perks working with Nava
Competitive benefits: We prioritize your well-being, offering highly competitive medical, dental, and vision benefits.
Generous time off: Enjoy 20 days of accrued PTO, 12 paid federal holidays, 5 floating holidays, and unlimited sick leave.
Annual discretionary bonus: Paid annually to eligible employees. When Nava does well, you do well.
Parental leave: Receive 16 weeks of fully paid parental leave and weekly meal deliveries during your leave.
Employee wellness program: Access our comprehensive Employee Wellness Program.
Virtual doctor visits: Enjoy zero copay virtual doctor visits through UHC.
Fertility support: Benefit from fertility support and treatment options.
Sabbatical leave: We offer a sabbatical leave program.
401k contributions: We match 4% of your salary in 401k contributions.
Flexible work arrangements: We offer flexible work arrangements to suit your needs.
Home office setup: Receive assistance with your home office setup and a monthly phone allowance.
Utilities reimbursement: Get a monthly partial reimbursement for utilities (where applicable).
Learning and development: Access our comprehensive learning and development program.
Tuition and Professional development budget: Receive a prorated annual tuition and professional development budget and a LinkedIn Learning license.
Equity stock options: Benefit from equity stock options.
Employee referral program: Participate in our employee referral program.
Commuter benefits: Enjoy commuter benefits.
Insurance coverage: Receive short and long-term disability insurance, as well as life and accidental death insurance.
Inclusive culture: Join our diverse, inclusive, highly collaborative, and vibrant culture that supports remote work.
You can work in a hybrid work arrangement from one of Nava’s offices in NYC, DC, or San Francisco. We also have fully remote options if you reside in one of the following states:
Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, North Carolina, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Virginia, Washington, Wisconsin.
*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.
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Nava PBC equal opportunity employer that is deeply committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, age, gender, religious or political beliefs, national origin or heritage, marital status, disability, sex, sexual orientation or gender identity, genetic information, pregnancy, status as a protected veteran or any characteristic protected by federal, state, or local laws. Our commitment to diversity, equity, and inclusion not only reflects our values as a public benefit corporation but also enriches our ability to do our work. Learn more about where we are today and hope to be by 2025.
Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.