Salesforce Admin
Nava
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Remote
Posted 6+ months ago
About Nava
Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. Since 2013, federal, state, and local government agencies have trusted Nava to build transformative digital services to help people access public benefits. Meeting our mission is an opportunity to restore trust between people and public institutions. We focus on populations that are the least protected because the stakes are higher.
As a client services company, we work with government agencies to improve how people apply for benefits, navigate their health care, and more. We bill for our time, selling our expertise and problem-solving methodology to government clients. Our clients hire us to help improve their products and services so that their users and beneficiaries have a better customer experience.
These end-users—the humans who benefit from our work—are at the core of everything we do. We research beneficiaries’ needs to help our government clients better deliver on their missions, providing everyone at Nava opportunities to do meaningful, impactful work.
Position Summary
The Salesforce Admin's purpose is to improve overall engineering quality through documentation, technical guidance and mentoring, and applying best practices to the work. The incumbent leads significant migration efforts and routinely works with government stakeholders to get buy-in on technical initiatives. This role collaborates with the product team, government stakeholders, and other contractors to build new systems and make improvements to existing systems. These responsibilities support Nava’s culture and mission: Be Active Stewards, Pursue the Root Cause, Think Long-Term, Build Together, Inclusion is Essential and Progress Takes Work.
What you’ll do
- Identifying and proposing solutions to blockers encountered with the workCollaborating with internal and external engineers via engineering huddles
- Attending standup meetings to discuss project updates and status
- Participating in refinements to estimate the level of difficulty for each ticket
- Participating in biweekly retrospectives (retros) to discuss sprint efficiencies or inefficiencies
- Participating in sprint demo meetings to demonstrate work completed or in progress
- Sharing expertise with others by providing feedback to designers, project managers, and other engineers to develop solutions and priorities
- Serving as a resource to peers on Nava’s culture and expectations
- Participating in Engineering critiques with other teams to provide and receive feedback on work performed
- Interfacing with clients to provide project updates and propose solutions
- Create, update, deactivate users, and manage permissions, roles, and profiles
- Build and customize reports and dashboards to provide insights for clients and stakeholders
- Configure flows, process builder, approval processes, and validation rules to automate tasks
- Modify page layouts, fields, objects, and record types to optimize the user experience
- Perform regular health checks and sandbox refreshes and aid in release management for Salesforce updates
- Identify and resolve system errors, workflow failures, and user-reported issues
Required skills
- Minimum four years of experience as a Salesforce.com administrator
- Bachelor's Degree (in any discipline) or equivalent in experience
- Expert understanding of Salesforce permissions and sharing models
- Experience configuring customizations with Lightning App Builder and Flows is a must
- Proven ability to design and implement new processes and facilitate user adoption
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Strong understanding of Salesforce.com best practices and functionality
- Strong data management abilitiesA documented history of successfully driving projects to completion
- A demonstrated ability to understand, document, and articulate complex requirements
- Experience working with Salesforce Architects and Developers to determine best solution and drive development
Desired Skills
- Experience with OmniStudioExperience with SalesCloud
- Salesforce.com Admin ADM201 certified, ADM211 preferred
- Experience with Salesforce Communities/Experience Cloud
- Experience with Salesforce Public Sector Solution
- Experience integrating Salesforce into a larger ecosystem
- Experience working with government stakeholders or in a client services capacity
- Experience working in an Agile environment with a multidisciplinary team
Other requirements
All roles at Nava require the following:
● Must be legally authorized to work in the United States and meet any other requirements for government contracts for which they are hired.
● Candidates offered a job at Nava must have work authorization that does not require visa sponsorship, either currently or in the future. Please be aware that most of our positions require U.S. citizenship or a green card.
● May be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances.
Perks working with Nava
● Competitive benefits: We prioritize your well-being, offering highly competitive medical, dental, and vision benefits.
● Generous time off: Enjoy 20 days of accrued PTO, 12 paid federal holidays, 5 prorated floating holidays, and unlimited sick leave.
● Annual discretionary bonus: Paid annually to eligible employees. When Nava does well, you do well.
● Parental leave: Receive 16 weeks of fully paid parental leave and weekly meal deliveries during your leave.
● Employee wellness program: Access our comprehensive Employee Wellness Program.
● Virtual doctor visits: Enjoy zero copay virtual doctor visits through UHC.
● Fertility support: Benefit from fertility support and treatment options.
● Sabbatical leave: We offer a sabbatical leave program.
● 401k contributions: We match 4% of your salary in 401k contributions.
● Flexible work arrangements: We offer flexible work arrangements to suit your needs.
● Home office setup: Receive assistance with your home office setup and a monthly phone allowance.
● Utilities reimbursement: Get a monthly partial reimbursement for utilities (where applicable).
● Learning and development: Access our comprehensive learning and development program.
● Tuition and Professional development budget: Receive a prorated annual tuition and professional development budget and a LinkedIn Learning license.
● Equity stock options: Benefit from equity stock options.
● Employee referral program: Participate in our employee referral program.
● Commuter benefits: Enjoy commuter benefits.
● Insurance coverage: Receive short and long-term disability insurance, as well as life and accidental death insurance.
● Inclusive culture: Join our diverse, inclusive, highly collaborative, and vibrant culture that supports remote work.
Location
We have fully remote options if you reside in one of the following states:
Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin.
*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.
Stay in touch
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Nava PBC equal opportunity employer that is deeply committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, age, gender, religious or political beliefs, national origin or heritage, marital status, disability, sex, sexual orientation or gender identity, genetic information, pregnancy, status as a protected veteran or any characteristic protected by federal, state, or local laws. Our commitment to diversity, equity, and inclusion not only reflects our values as a public benefit corporation but also enriches our ability to do our work. Learn more about where we are today and hope to be by 2025.
Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.
This job is no longer accepting applications
See open jobs at Nava.See open jobs similar to "Salesforce Admin" All-hands.