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IT Associate (Contract to hire)

Nava

Nava

IT
Washington, DC, USA
Posted on Saturday, February 17, 2024
About Nava
Our mission is to partner with government agencies to deliver digital services and infrastructure that makes programs simple, effective, and accessible to all. As a public benefit corporation, our intent is not to win as much work as we can, but to design a portfolio that makes the highest leverage progress against that mission.
Nava has a role in every important program that serves vulnerable populations and can apply industry-level ecosystem pressure to transform service experiences, program outcomes, and agency adaptability.
Position Summary
The IT Associate plays an integral role in maintaining the essential information technology infrastructure of Nava. The incumbent will be responsible for planning, managing and directing the technical onboarding of new hires and offboarding of departing employees, as well as making determinations to support existing employees' software license management, hardware issues, and audio-visual needs. Lastly, they will be responsible for large-scale asset and device management, in addition to collaborating with the IT Manager in emergency response incidents like lost hardware or account breaches.
All work will be done in support of Nava’s values: Be Active Stewards, Pursue the Root Cause, Think Long-Term, Build Together, Inclusion is Essential and Progress Takes Work.

What you'll do

  • IT End User Full Lifecycle Management
  • Responsible for planning, managing, and directing all aspects of equipment and software onboarding of new hires at all levels (e.g., account creation, hardware delivery, information security training, etc)
  • Independently evaluates employee capabilities and needs with respect to training, researches, and provides direct training and support to employees who are unfamiliar with our core tools, core infrastructure, and hardware
  • Manages all aspects of technical offboarding (e.g., account deletion, suspension, data transfer, release or return of Nava equipment) for departing employees
  • Researches and recommends technical and non-technical solutions for IT challengesInterfaces directly with external vendors on an as-needed basis to evaluate and support the purchase of tools or licenses for tools
  • Acts as the designated backup to the IT Director on necessary tasks (e.g., vendor management, strategic planning and discussion, etc) when the IT Director is unavailable
  • Manage sensitive matters with a high level of confidentiality and discretion especially decisions directly impacting the global operations of the company
  • Evaluates and makes determinations in order to grant software licenses to new and existing employees
  • Maintains existing licenses and coordinates with Finance to procure and process invoices for software licenses
  • Evaluates and recommends actions for end user problems with hardware and software licenses
  • Device and Asset Management
  • Procures new computers and other hardware for new employees, as well as longer-term employees whose hardware has issues
  • Researches and recommends actions to address end user issues with hardware as they arise
  • Ensures an appropriate inventory of computers, A/V equipment, and other devices that belong to Nava
  • Coordinates with vendors to assist with malfunctioning devices
  • Takes necessary action to wipe and assess returned devices when returned by users
  • A/V Support
  • Provides onsite A/V support for Nava events
  • Supports the A/V needs for teams as they conduct virtual and in-person events that can involve Nava employees or the general public
  • Evaluates and troubleshoots A/V matters
  • Emergency Response Management
  • Review, evaluate, and make recommendations in connection with information technology emergency matters
  • Working with the IT Director to quickly and thoroughly respond to emergencies such as lost hardware or security breaches

Required Skills

  • 1+ years of experience in IT support or tech-forward customer service support
  • An adaptive, empathetic, collaborative, curious, and positive mindset
  • Experience with organizational software administration (G Suite)
  • Experience managing basic IT, e.g. A/V setup and configuration
  • Highly organized, resourceful, reliable, and detail-oriented
  • Ability to work independently and autonomously within a distributed team while soliciting feedback when necessary
  • Ability to think strategically around trade-offs and short term vs. long term benefits
  • Excellent written and verbal communication skills

Desired Skills

  • Experience administering software for distributed 100+ person team
  • Beginner's knowledge of security practices and administration of security software (SentinelOne / Carbon Black)
  • Ability to build and form strong relationships both internally and externally
This role is a temp-to-permanent consultant opportunity. Position duration is expected to be 6+ months with potential opportunity to convert full-time.
Please note: Perks listed below are for full time Nava Employees. Consultants/Contractors are not eligible.
Other requirements
Residency: Lived in United States at least 3 years out of the last 5 years
Clearance: Able to attain and maintain Public Trust clearance or higher
(An active green card or citizenship is required).
Perks working with Nava
20 days of PTO accrued, 13 days paid federal holidays, 5 floating holidays, unlimited sick leave
NAVA covers 90% of medical premiums & 100% of vision & dental premiums for their employees
16 weeks of fully paid parental leave and weekly meal deliveries during leave
401k contributions match at 4% of your salary
Flexible work arrangements
$1000 new home office set up budget and monthly phone allowance
$2,000 annual tuition and professional development budget
Equity stock options
Employee referral program
Short and Long-Term Disability Insurance
Life and Accidental Death
Diverse, inclusive, highly collaborative and vibrant culture fostering remote work!
Location: Onsite in our Washington DC office (hybrid remote options)
Nava PBC equal opportunity employer that is deeply committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, age, gender, religious or political beliefs, national origin or heritage, marital status, disability, sex, sexual orientation or gender identity, genetic information, pregnancy, status as a protected veteran or any characteristic protected by federal, state, or local laws. Our commitment to diversity, equity, and inclusion not only reflects our values as a public benefit corporation but also enriches our ability to do our work. Learn more about where we are today and hope to be by 2025.
Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.