Location: Remote, New York City, or San Francisco

Role Type: Full-time

Compensation: $81k - $123k

Visa sponsorship: Not available

Hires remotely in: United States

Preferred timezones: Eastern or Pacific TImezones

Remote work policy: Onsite or remote

Experience: None

Skills: Public speaking, logistics, written communication, verbal communication, highly-organized

Recidiviz is thrilled to be hiring a Go-To-Market manager to join our agency tools team! We’re a small, fast-moving reform group that builds tools for users within Corrections departments - think parole and probation officers, case managers, Corrections leadership, and justice-impacted individuals. That’s where you come in. We’re looking for someone to be the face of Recidiviz to our users, to have boots on the ground increasing adoption and impact of Recidiviz tools.

About the role

For this role, we’re looking for an empathetic, collaborative, fast learner who is able to quickly develop a deep understanding of our tools and not just help launch, but “land” our tools with a diverse set of users. What you’ll do:

• Travel domestically within the United States to Recidiviz partner states to train and engage corrections line staff on using Recidiviz tools. Note: This role involves 25-40% travel, up to 4 trips per quarter
• Run in-person trainings and small-group sessions to support new tools launches
• Lead virtual engagement for states with live tools - think: engagement email campaigns and building relationships to turn power users into evangelists.
• Manage inbound support requests from users - think: being the first responder for support requests, synthesizing bug reports and feature requests from users and communicate it to product, engineering, and state engagement teams.

What you’ll achieve

• You’ll increase the impact that our tools have, whether that’s helping more people complete parole and probation sooner or reducing returns to prison.
• You’ll increase adoption of our tools so more users are engaging with the tool weekly and monthly
• You’ll be the face of Recidiviz that thousands of criminal justice line staff know and trust

Who you are

• Willing to travel: We expect this role will require 25-40% of time spent traveling domestically across the US, up to 4 trips per quarter.
• A clear, empathetic communicator: You love people and are able to quickly build rapport and trust with a diverse array of front line staff. You are comfortable in a variety of speaking settings, from giving presentations to hundreds of people to leading small group discussions or talking 1:1.
• Highly organized: You are able to stay on top of tasks and communications across multiple external stakeholders and states (e.g., timely response to intercom messages, leading planning and logistics for training trips). You will be responsible for coordinating travel logistics.
• Fast learner: You are able to absorb information in a variety of different contexts and ask a lot of questions. You can ramp up quickly on the criminal justice domain and Recidiviz tools to represent our tools externally. You don’t need to have a technical background, but you need to be able to quickly learn how to synthesize feedback and learnings so it’s actionable to our product and engineering teams.

Preferred qualifications

• 1-2 years of experience collaborating with external stakeholders
• Experience working with technical teams and representing software products to users

What we offer

• Kind, effective, capable colleagues, working together on a mission that matters
• Medical, dental, and vision insurance for you and your dependents, including HMO, PPO, HSA, and FSA options
• Complimentary One Medical membership (depending on location)
• Life and disability insurance
• Flexible and generous time off, including holidays, PTO, sick and volunteer time
• Paid parental leave
• 401(k) retirement plan (pre-tax or Roth), with company match and no vesting period
• Monthly ClassPass credit for personal fitness
• Complimentary mental health support via Talkspace
• Access to pre-tax transportation & commuter benefits
• Well-located offices in San Francisco and New York, with the flexibility to work remotely
• An annual company offsite with other ad-hoc gatherings
• All the exhilarating challenges and professional growth opportunities of a tech startup

About Recidiviz

Our mission is to accelerate progress toward a smaller, fairer, safer criminal justice system—and to do so at-scale. Recidiviz is a tech startup meets justice nonprofit: we take the speed and problem solving of the tech world and apply it to big public policy challenges where there is huge opportunity for impact. Using modern data infrastructure and thoughtful product design, we’ve been able to safely and permanently reduce incarceration and improve outcomes. We work side-by-side with justice-impacted communities, ecosystem partners, and leaders of the criminal justice system to build a better path forward. In addition to the revenue we earn, some of the most respected philanthropists and foundations—like Y-Combinator, MacKenzie Scott, and Arnold Ventures—support our work.

Recidiviz was an all-volunteer effort until early 2019, when Clementine, Andrew, and Josh founded the organization. Since then, we’ve built an A-team of software engineers, designers, product managers and domain experts, from companies like Google, Apple, Dropbox, Opower, and Sidewalk Labs. Recidiviz was part of Y-Combinator’s 2019 class and has received support from some of the most respected philanthropists and foundations, including Arnold Ventures, Chan Zuckerberg Initiative, Schmidt Futures, Ford Foundation, and the Mozilla Foundation.

Now, four years in, Recidiviz works with (and earns revenue from) 11 state partners – big and small, red and blue – and covers 25% of the US incarcerated population. We have helped to get tens of thousands of people out of the criminal justice system, safely and equitably, and saved states nearly $1 billion. In the next five years, Recidiviz plans to partner with 40 states and help 250,000 people who are stuck in the system to get out and stay out. In addition to partnering with state Departments of Corrections, Recidiviz collaborates with and learns from partners – from organizations like the Correctional Leaders Association (CLA) to community based organizations and justice-impacted individuals, whose perspectives guide our work.

To learn more about how we do what we do, check out our 2022 Year in Review, read some press coverage, or watch our recent TED Talk. And if you’re really keen to see our work, you can dive into our Github :).

An important note

Lasting change is always built on diversity. Recidiviz recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, sexual orientation, disability, age, veteran status, ancestry, citizenship, marital status, gender identity and all protected status as required by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a special need that requires accommodation, please let us know in your application. Even if you don't think you meet all the criteria above, drop your resume, and we'll take a look – you might be great for another role and/or another time!