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Development Officer

Robin Hood Foundation

Robin Hood Foundation

Sales & Business Development
New York, NY, USA
Posted on Tuesday, July 2, 2024

Development Officer

About Robin Hood

Founded in 1988, Robin Hood finds, fuels, and creates the most impactful and scalable solutions lifting families out of poverty in New York City. The largest poverty-fighting organization in New York City, Robin Hood partners with top nonprofits in New York City and invests in legal services, housing, meals, workforce development training, education programs, and other vital services that give New Yorkers in need the tools they need to build better lives. The programs it funds are often the first of their kind and serve as demonstration models to identify what works before being replicated in other cities. Because its Board of Directors covers 100% of all administrative, fundraising, and evaluation costs, every dollar donated goes directly to organizations helping New Yorkers in need.

While Robin Hood’s primary focus is on New York, its impact extends far beyond the borders of the city. Its pioneering, metrics-based approach has become the gold standard for charities around the nation as Robin Hood works to understand and evaluate the impact of its partners to ensure that its philanthropic dollars are utilized to maximum impact. Robin Hood also supports its community partners and their leaders with financial and strategic support and management assistance that allows those organizations to maximize their impact.

Building on our 35 years of experience, Robin Hood is expanding our impact with an explicit focus on lifting families sustainably and measurably out of poverty through supporting the most effective community partners; influencing public policy; raising our thought leadership profile; importing and exporting effective ideas and strategies nationally; and building new collaborations with strategic partners. As New York City emerges from the worst of the global pandemic, we are focused on getting families back on their feet; getting kids back on track; and getting New Yorkers back to work.

Robin Hood also understands that if we are to support families living in poverty and find permanent pathways out of poverty and towards financial independence, we must become an effective partner with government, especially at the City and State levels. We do this by leveraging the expertise of those who are closest to the challenges of poverty, including community members, community-based organizations, and others with specialized skills and knowledge. We also aim to collaborate with New York City government to fund program and policy innovations that hold the promise of expanding economic opportunity in New York City – providing nimble “risk capital” for high-potential strategies. In this way, we seek to leverage our philanthropic investments by finding ways to advance the highest-impact strategies at scale.

Given its long-standing reputation among influencers and support of over 200 New York City non-profit organizations, Robin Hood has the unique ability to be a catalyzing force for households experiencing poverty, bringing distinct constituencies together to develop and spread the most effective strategies to advance economic mobility in New York City and beyond.

Position Overview

At the core of Robin Hood’s work are the caring individuals whose generosity makes our work possible. In addition to providing donations that fuel our grantmaking and special initiatives, Robin Hood’s individual donors are also instrumental connectors to partnership opportunities, out-of-the-box solutions and other key resources to benefit the communities we serve. The Development Officer, will work to build meaningful relationships with individual donors and serve as a key player in soliciting, engaging, and stewarding their support. Most importantly, Development Officer, will be an expert in communicating the depth and breadth of Robin Hood’s work – and why and how philanthropic support is vital to all we do.

Responsibilities

Responsibilities will include, but are not limited to:

  • Manage a portfolio of 100+ households, including both prospective and current supporters with the goal of driving dollars and resources to Robin Hood’s grantmaking budget
    • Cultivate and deepen relationships to retain and/or upgrade donors through strategic meetings, phone calls, personalized email communications, ongoing written contact, and events
  • Pursue opportunistic fundraising streams
    • Strategically engage and solicit lapsed donors ($1k+) for re-activation in key campaigns including Big Benefit, Investors Conference, and Year-End
    • Strategically engage and solicit donors who have been identified with the potential to upgrade to Major Giving levels ($10K+)
    • Engage new donors and prospects through personal phone calls and face-to-face meetings
  • Steward $1k+ donors with timely Thank You Calls, and other initiatives as needed
  • Support donor engagement programs such as Family Philanthropy events, stewardship breakfasts, etc. by engaging donors, immersing them into the Robin Hood community, and serving as staff contact
  • Serve as an RH101 Expert for donor acquisition opportunities, especially with the Partnerships & Initiatives team
  • Maintain accurate and confidential records of donor interactions in Salesforce. Monitor, analyze, and report on program metrics and goals and modify strategies as necessary to meet objectives. Identify success and assessment metrics, analyzing rates, retention, and upgrades. Conduct mid-course (January or June) and yearly review and assessment of pipeline programs, adjusting as necessary.
  • Serve as a team player, working collaboratively within the Development department on all department-wide campaigns and events, as well as with the Program Teams, in support of organization-wide priorities
  • Serve as an expert on Robin Hood’s community partners, strategic direction, and poverty fight in New York City

Qualifications

  • Minimum of 4 to 7 years of relevant experience
  • Proven experience managing a portfolio of donors and skilled at cultivating strong relationships with donors through personalized communications and outreach to retain and upgrade their support.
  • Demonstrated ability to communicate effectively, whether face-to-face, written or over the phone
  • Ability to articulate Robin Hood’s mission and impact with compelling clarity and passion to existing and prospective donors
  • Commitment to social justice and breaking the cycle of poverty
  • Strong interpersonal skills: ability to influence others to achieve objectives, both internally and externally; and ability to work with stakeholders at all levels of the organization
  • Skilled in CRM systems, preferably Salesforce, to manage relationships and analyze engagement data
  • Excellent Microsoft Office suite skills (Outlook, Excel, PowerPoint)
  • Excels within a dynamic team setting; positive and flexible
  • Team player and collaborator; willingness to jump in where needed
  • Self-starter skilled at completing tasks with minimal support
  • Ability to travel locally and work occasional evenings and weekends
  • Bachelor’s degree preferred, but not required

Diversity, Equity, and Inclusion

Robin Hood is committed to promoting diversity, equity, inclusion and representation in all aspects of its work. As New York City's largest poverty-fighting organization, Robin Hood believes that building a diverse team is fundamental to its agility to effectively serve and strengthen organizations serving the most vulnerable communities in the city, and to influence the policies that affect them.

Robin Hood believes in the potential that diversity creates -- deep and responsive relationships with its community partners; the ability to solve complex problems efficiently and effectively; and most importantly, the ability of its diverse staff to work to its full capacity.

Robin Hood builds diversity, inclusion, and equity practices into all aspects of its work. Its practices, values, traditions, and beliefs are embedded in the inclusive culture that it creates. Operationally, its formal and informal structures support a work environment that advances the professional development of staff at all levels, allows for innovation, and grounds its work as poverty fighters.

In its workplace, diversity equals representation. Robin Hood seeks to attract and retain a staff that reflects the communities that it serves. Racial and ethnic diversity matter to it, as does diversity among other cultural identifiers (ability, educational background, generation, gender, gender expression religion, immigration status, military status, sexual orientation, socioeconomic status).

Diversity within Robin Hood's staff is enhanced by its efforts at meaningful inclusion. It ensures that team members are empowered to make decisions, offer actionable feedback, and share credit for team success. Further, Robin Hood seeks to develop its talent professionally and has created an intentional focus on mentorship and sponsorship, particularly of junior staff. Its goal is to encourage long term talent retention and engagement, while fostering a culture of innovation.

Robin Hood Guiding Principles

As an organization committed to economic mobility, our work is grounded in the following Guiding Principles:

  • Diversity, equity, and inclusion
  • Proximity and humanity
  • Risk-taking and innovation

Our professional community reflects myriad demographic characteristics, perspectives, and backgrounds, which includes various identities that reflect diversity in gender identity and expression, race, ethnicity, religion, sexual orientation, ability, and socioeconomic status. Our colleagues have access to opportunity and advancement, as we promote fair and equitable treatment and have encouraged participation by underrepresented groups. As a team, we promote a sense of belonging, high levels of engagement, and shared respect.

  • Robin Hood puts people first. Always.
  • Robin Hood is unafraid to take action and create solutions.
  • Robin Hood is data driven and heart led.
  • Robin Hood works the coat check.

Salary and Benefits

Robin Hood provides a competitive compensation package with extensive benefits, including medical, dental, vision, and life insurance. Employees benefit from a 403(b) retirement plan match and an additional 12% employer contribution to a 401(a) retirement plan. We support a healthy work-life balance, offering new hires 20 days of accrued paid time off. This position is based in New York City.

The salary range for this role is $100,000 - $130,000.

To Apply

Please visit our website to complete our online application.

Robin Hood is an equal-opportunity employer. Applicants from diverse backgrounds and identities are encouraged to apply.

Please note that Robin Hood Foundation has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, Robin Hood employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.