Temporary Business Intelligence Associate

About Robin Hood

For more than 35 years Robin Hood has been funding, supporting, and connecting New York’s most impactful community organizations at the forefront in the battle against poverty. We’re NYC’s largest local poverty-fighting philanthropy and since 1988, we have invested more than $3 billion to elevate and fuel the permanent escape of New Yorkers from poverty. Last year, through grantmaking with 300+ community partners, we met critical needs and created pathways to opportunities out of poverty for more than 325,000 New Yorkers, and through our strategic partnerships on childcare, child poverty, jobs, and living wages, we are scaling impact at a population level for the more than 1.4 million New Yorkers living in poverty. At Robin Hood, we believe your starting point in life should not define where you end up.

Reporting Relationship

This position will report to the Database Administrator.

Position Overview

The associate will apply the knowledge of database systems to improve Robin Hood’s Salesforce instance, especially around data accuracy, reporting and information capture. The candidate will drive continuous improvement within the software, constantly identifying and building smarter ways for our team to work within Salesforce and ancillary information systems.

Responsibilities include, but are not limited to:

Support the design, development, and assessment of database solutions to assist and facilitate Program Operations:

• Collaborate with data teams, staff, and executives to understand and analyze system requirements for ongoing initiatives and database enhancements
• Brainstorm, present, and build smart and scalable solutions to improve operational efficiency to further our poverty-fighting initiatives and impact
• Gather user feedback and drive continuous improvement

Ensure successful development and upkeep of our database environment:

• Thoroughly test new features and work with developers to ensure a flawless user experience
• Support deployments, user permissions, security, and access
• Perform regular data audits and de-duping
• Identify, troubleshoot, and help resolve system issues

Ensure correct use of Salesforce database:

• Educate and train new users on system protocols and update training materials as needed.
• Provide ongoing support to internal and external database users, including staff and community partners.
• Liaise with staff to create and maintain clean, complete, and accurate records in Salesforce.
• Conduct regular audits and approve sensitive business information.

Make data accessible to our board and staff:

• Create reports and dashboards to provide at-a-glance summaries.
• Create ad hoc reports to answer specific questions.
• Analyze data to help better meet business needs.
• Implement proper security measures for compliance purposes.

Qualifications:

• Salesforce certification highly preferred. 1-2 years’ experience with Salesforce or an equivalent CRM required.
• Complex problem solving — Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Critical thinking — Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Excellent organizational skills — Ability to define next steps, prioritize, implement, and follow up.
• Self-starter — Skilled at completing tasks with minimal support.
• Demonstrated team player and collaborator
• Customer service orientation and good interpersonal skills.
• Advanced Microsoft Excel. Proficient with Microsoft Word skills
• Excellent analytical skills, with 1-2 years of relevant experience.
• Extremely detail-oriented with the ability to see the big picture.
• Strong written and oral communication skills.

Diversity, Equity, and Inclusion

Robin Hood is committed to promoting diversity, equity, inclusion, and representation in all aspects of its work. As New York City’s largest poverty-fighting organization, Robin Hood believes that building a diverse team is fundamental to its ability to effectively serve and strengthen organizations serving the most vulnerable communities in the city, and to influence the policies that affect them.

Robin Hood believes in the potential that diversity creates – deep and responsive relationships with its community partners; the ability to solve complex problems efficiently and effectively; and, most importantly, the ability of its diverse staff to work to its full capacity.

Robin Hood builds diversity, inclusion, and equity practices into all aspects of its work. Its practices, values, traditions, and beliefs are embedded in the inclusive culture that it creates. Operationally, its formal and informal structures support a work environment that advances the professional development of staff at all levels, allows for innovation, and grounds its work as poverty fighters.

In its workplace, diversity equals representation. Robin Hood seeks to attract and retain a staff that reflects the communities that it serves. Racial and ethnic diversity matter to it, as does diversity among other cultural identifiers (ability, educational background, generation, gender, gender expression religion, immigration status, military status, sexual orientation, socioeconomic status).

Diversity within Robin Hood's staff is enhanced by its efforts at meaningful inclusion. It ensures that team members are empowered to make decisions, offer actionable feedback, and share credit for team success. Further, Robin Hood seeks to develop its talent professionally and has created an intentional focus on mentorship and sponsorship, particularly of junior staff. its goal is to encourage long term talent retention and engagement, while fostering a culture of innovation.

Robin Hood Guiding Principles

As an organization committed to economic mobility, our work is grounded in the following Guiding Principles:

• Diversity, equity, and inclusion
• Proximity and humanity
• Risk-taking and innovation

Our professional community reflects myriad demographic characteristics, perspectives, and backgrounds, which includes various identities that reflect diversity in gender identity and expression, race, ethnicity, religion, sexual orientation, ability, and socioeconomic status. Our colleagues have access to opportunity and advancement, as we promote fair and equitable treatment and have encouraged participation by underrepresented groups. As a team, we promote a sense of belonging, high levels of engagement, and shared respect.

Salary

The hourly rate for this position is $25 - $32.

This position is located in New York City.

To Apply

Please visit our website to complete our online application.

Robin Hood is an equal opportunity employer. Applicants from diverse backgrounds and identities are encouraged to apply.

Please note that Robin Hood Foundation has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, Robin Hood employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.