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Cycle Messaging Strategy Compliance Manager

Scale to Win

Scale to Win

United States · Remote
Posted on Friday, June 7, 2024

Cycle Messaging Strategy Compliance Manager

About Scale to Win:

Scale to Win is a fully remote progressive, political tech company founded in 2020 by organizing leaders from the Biden/Harris, Bernie 2020, Warren 2020, Bernie 2016, and Hillary for America Presidential campaigns. Product offerings include Scale to Win Spoke, a P2P texting application, the Scale to Win Dialer, a predictive calling tool, and our new “all in one” shortcode and longcode texting tool, Scale to Win Text. Scale to Win offers turnkey “We Text” services, where our team builds text campaigns, sends messages, collects data, and ensures compliance on behalf of clients.

We work with more than 3,000 Democratic and progressive campaigns and organizations driving change. Current and past clients include the Biden-Harris campaign, the Democratic National Committee, the Working Families Party, AFL-CIO, UFCW, MoveOn, and For Our Future.

About the role:

The Cycle Messaging Strategy Compliance Manager is responsible for successfully ushering texting clients through the phone number registration process. This is a full-time, remote, and temporary position for the 2024 election cycle with an estimated start date of June 1st, 2024, and an end date of December 31st, 2024 with potential for renewal.

Key responsibilities:

  • Register texting clients for 10DLC, shortcode, and toll-free phone numbers
    • Proof and submit incoming phone number registrations in a timely and accurate manner.
    • Track registration and phone number order statuses and maintain up-to-date records for cross-team visibility.
    • Own chase, follow-through, and hand-off on blocked registrations.

  • Guide clients on number access and messaging strategy compliance rules
    • Serve as a point of contact for questions about phone number access and compliance requirements via tickets, emails, phone calls, or Zoom calls.
    • Cultivate an in-depth understanding of number types, registration flows, compliance rules, and tool features to guide clients through decision-making and offer advice tailored to their specific use case.

  • Design flows to optimize the registration experience
    • Collaboratively work across departments to streamline phone number registration processes and improve overall accessibility.
    • Document registration logic for internal and external uses.
    • Contribute to speccing and testing phone number registration and management features for our tools.

  • Additional responsibilities may include:
    • Researching changes in the telephony industry compliance landscape to inform company policies.
    • Pitching messaging compliance-related content for the Scale to Win blog, marketing email list, or social media.
    • Cross-departmental collaborations to facilitate feature launches, high-intensity coverage, or quality assurance, for example.

Reports to Senior Account Manager for Compliance. Note: this position is fully remote.

About You:

You might be someone with deep compliance experience eager to dive into political tech, or a data-driven digital campaigner seeking a transition. While not all of the following experiences are mandatory, it's likely you resonate with several of these points:

  • Passion for progressive politics. Scale to Win works exclusively with Democratic and progressive candidates and causes. You’re committed to advancing a more just future for all.
  • Background in political campaigning. You understand how digital tools play a critical, time-sensitive role in fundraising and organizing success.

A quick learner with a sensitivity to how regulations affect business. Whether you’re an experienced compliance pro or curious to learn about the wonky world of phone number registration compliance, you’re keen to unpack how regulatory requirements impact our clients and business. You care about ensuring our customers are set up for success - and you recognize the importance of presenting user-friendly documentation, maintaining accurate internal records, and staying on top of whirlwind changes in a byzantine landscape to meet that goal.A systems thinker. You have a knack for analyzing systems and data flows, identifying inefficiencies, and proposing ways to address them. You take pride in designing and implementing processes to optimize user journeys (internally and externally) and minimize churn. Familiarity using CRMs. We use several data-management tools (including Hubspot, Airtable, and Stacker) to track clients and manage phone number registrations. Maintaining these systems demands the willingness to enter records accurately, perform regular quality assurance, and promptly signal changes to other users of the system.Experience with client comms. We manage tickets from clients in customer engagement software (Freshdesk) and take pride in ensuring clients receive quick and helpful written responses. We also work with clients over emails, phone calls, and Zoom calls, where cheerful professionalism is a must-have skill.An enthusiastic teacher. You understand how to present complex information and decision points in a way that facilitates retention and prevents overload. You’re skilled in matching different learning styles, summarizing processes in various formats, and generating materials that help users get what they need without reading fatigue.A detail-oriented approach to problem-solving. You’re attracted to understanding the relationships between individual pieces of a whole and interrogating the snowball effects that seemingly minor changes can have on the health of a system over time. You keep notes to ensure teachable moments endure and you probe for answers to your open questions.

  • A creative problem solver and self-starter. You’re someone who can disagree without being disagreeable. You’re enthusiastic about coming up with new ideas and have the follow-through to bring those new ideas to life.
  • Willingness to work some weekends and evenings, especially as we approach peak election times and experience peak volumes with our clients.

The offer

  • $80,000 annualized salary. As part of our commitment to equity, salaries are non-negotiable: everyone in the same role receives the same salary.
  • Discretionary election-year bonuses. These are typically paid out monthly and, for this role in 2024, range from $2,100 to $6,000 per month.
  • Eight paid company holidays from May-November 2024, plus a weeklong holiday break at the end of the year.
  • A paid time-off policy that includes 1.5 vacation days for every month of employment, plus six paid sick days. Both vacation days and sick days are granted as a lump sum at the start of the term of employment, rather than accrued monthly.
  • Fully-paid premium, $0 deductible, top-notch medical insurance, as well as dental and vision insurance, for you and your dependents.
  • Remote working with flexible working conditions, a stipend to support your home office setup, and access to a company computer.
  • Every employee is invited to donate 25,000 free texts to a non-profit of their choice each year.
  • In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” we strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our company.

Note, this position is a temporary “cycle hire” for the 2024 election cycle, expected to end on December 31st, 2024, with potential for renewal.

How to apply:

To apply for this position, please visit https://scaletowin.com/careers and fill out the application. Be sure to select “Cycle Messaging Strategy Compliance Manager” from the position dropdown.

The position will be open until filled and applications will be reviewed on a rolling basis.