Position Summary

Tides’ partner service teams deliver high quality relationship management solutions to Tides’ fiscally sponsored projects to further our mission and our partners’ objectives.

The Associate, Partner Services is a key supporter of Tides’ partner service teams and will sit within the Fiscally Sponsored Projects (FSP) operations team, which is responsible for developing, implementing, and sustaining operational solutions for our portfolio of fiscally sponsored projects.

Although exact time allocation will vary, some of the Associate’s time will be spent providing operational, administrative, and program-wide support, and some of the role will work in close collaboration with FSP Advisors and Senior Advisors as part of a partner service team to support our largest and most complex projects to deliver impact and comply with Tides’ policies and procedures.

At their core, the Associate must have a strong customer service orientation and project management skills, a collaborative hands-on approach, and a passion for operational work. Success depends on building strong, trustworthy cross-functional relationships with staff from other departments, including Finance, HR, IT, Legal and Compliance, Grants, and strong interpersonal skills with partners.

This position is classified as part of our collective bargaining unit (SEIU 1021).

What you will Do

• Collaborate with FSP Operations Team to identify and implement operational improvements to streamline and improve processes and procedures, with an eye towards improved partner experience and Tides’ strategic goals.
• Provide operations and administrative support for team meetings, trainings, onboarding, policy and procedure updates, and partner system portals.
• Document and maintain project handbook, advisor guide, and other dynamic databases of regularly used materials and resources.
• Draft and send portfolio-wide partner communications, working in close collaboration with cross-departmental Tides stakeholders and external vendors when necessary. Maintain communication platforms, channels, and materials to monitor and measure partner satisfaction and impact.
• Support internal and external data collection, reporting, and analysis.
• Serve as team lead and subject matter expert on at least one cross-portfolio project – for example transitioning from Tides, technology platforms, or partnerships with external capacity building vendors. Work closely with the Tides Center Senior Director of Operations on the strategy for this project. Ensure high quality and consistent delivery of the service offering by maintaining all guidance documentation, collaborating with key stakeholders across Tides or external vendors, and providing guidance and partner support related to this service.
• Manage all activities related to upcoming partner transitions (launches/closes/transfers to new fiscal sponsors) and assure effective partner services throughout process.
• As part of a service team and in collaboration with Advisors and Sr. Advisors, provide operational/administrative support for fiscally sponsored projects, including execution of contracts and service agreements, processing financial and grant transactions, responding to requests for information, drafting correspondence, processing grants, data entry, and portal support.
  • Resolve or escalate issues of concern raised by partners and internal stakeholders in a timely and proactive manner
  • Support and at times lead key partner meetings and workstreams, delivering excellent partner service as a trusted member of their Tides advisory team
  • Maintain rapid turnaround time for partner requests and provide initial review for completeness, accuracy, and compliance
• Complete special projects as assigned within the department’s portfolio of work, ensuring timely and high-quality service delivery.
• Support internal and external events as needed (ex. staff retreats, professional development opportunities, lunch and learns, partner gatherings).
• Pursue professional development opportunities to learn new skills that strengthen individual and departmental knowledge.

What you will Bring

• Strong alignment with Tides’ vision, mission, and impact goal, and our organizational values of respect, equity, empowerment, accountability, and creativity.
• Demonstrated commitment to progressive social change.
• Demonstrated strong project management skills, including planning, and managing projects both independently and with colleagues.
• Demonstrated strong verbal and written communication skills; able to present accurate and appropriate information, engage in a direct and truthful manner, and hold information confidential with excellent judgement.
• Ability to work with and manipulate data from multiple sources, assimilate, and present information in a clear and concise manner a plus.
• Strong interpersonal skills and an ability to build rapport with partners and stakeholders within and across organizations, especially with the goal of strengthening collaboration.
• Demonstrated ability to prioritize amongst multiple commitments, and to drive multiple projects simultaneously in a challenging and fluid environment.
• Ability to hold self-accountable for high-quality, timely, and effective partner service.
• Demonstrated skill at maintaining a high level of integrity and consistent ethical judgement in all working relationships.
• Knowledge of Google Suite, MS Office Suite, NetSuite, Salesforce, or similar platforms.
• Strong work ethic, self-motivation, and team spirit.

Education & Experience

• 3 years of similar operational and/or administrative experience in nonprofit management, social impact consulting, philanthropy, and/or a related field
• Demonstrated understanding of nonprofit organizations, financials, and management that may come from work or significant volunteer experience
• Partner service experience preferred

Compensation

Tides is committed to providing a competitive compensation package. We value pay equity and account for factors such as your location within the U.S., your skills and your relevant experience, and we will not ask for your salary history. Your starting salary will fall into one of three ranges, depending on your location:

• National market: $54,500 - $68,100 (Most U.S. states)
• Moderate market: $59,400 - $74,300 (Boston, Chicago, Los Angeles, and D.C. metro areas)
• High market: $82,500 - $95,700 (New York City and San Francisco metro areas)

Please note the above geographic areas are examples and not a complete list. Our talent acquisition team will review your application and confirm your placement within this structure at the beginning of the interview process.

Application Instructions

Please submit your resume and a thoughtful cover letter. Your cover letter should express why you’re a great candidate for this role, and your motivation for joining our team at Tides.

Application Deadline: Thursday, August 15, 2024 at 11:59pm Eastern Standard Time

Life at Tides

Working at Tides connects you with world-class teammates, enduring relationships, and an inspired sense of purpose - while our employee benefits support our team’s talent and well-being. Our hybrid work model supports staff who are based all across the United States, in addition to maintaining our offices in New York & San Francisco.

Equal Employment Opportunity

We look forward to reviewing applications from all qualified jobseekers. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals, as well as members of the LGBTQIA+ communities. No applicant will be discriminated against because of their race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. Pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider qualified applicants with arrest and conviction records.

Applicants with Disabilities

Reasonable accommodations will be made so that all who are interested may participate in our interview process. If you are in need of an accommodation, please advise in writing at the time you apply.