Core Responsibilities

Strategic Leadership & Vision

• Lead Wide Eye's project management approach, creating practices that support our growth while maintaining quality
• Lead the evolution of our PM processes and tools
• Build and mentor a high-performing project management team that combines technical excellence with emotional intelligence
• Create frameworks that help our team stay ahead of challenges and deliver exceptional results
• Collaborate closely with the cohort of other team leads (Creative, Engineering, and Client Services) to manage company-wide capacity, solve project challenges, and contribute to team-wide best practices

Project Leadership & Delivery

• Lead and project manage select high-profile, complex projects yourself, setting the standard for project excellence
• Navigate tricky project situations with grace, finding creative solutions that work for everyone involved
• Proactively anticipating and mitigating project risks to ensure smooth execution and delivery
• Supporting your PM team with creating and managing detailed project scopes, timelines, and budgets
• Work closely with our design and development teams to craft creative solutions for our clients' needs
• Oversee project financials and support and train PM team on effective budget management
• Work with the management team on effective resource planning to keep both clients and our team happy
• Provide guidance on and oversight of PM-led project kick-offs to start strong and retrospectives that help us continuously improve
• Guide quality assurance and testing processes across projects in coordination with PMs
• Track post-launch successes to apply learnings to future projects

Team Development & Operations

• Build a collaborative, supportive project management team culture
• Create clear paths for growth and learning within the PM team
• Help forecast team capacity and plan resources across projects
• Establish and evolve our PM best practices and training programs
• Foster an inclusive environment where diverse perspectives are valued
• Mentor team members in both technical skills and client relationship management
• Create sustainable and scalable project management processes that will adapt agency growth

Business & Agency Growth

• Partner with our business development team on project scoping and estimating
• Help identify opportunities to grow existing client relationships
• Contribute your expertise to pitch processes and new business opportunities
• Work with agency leadership to evolve our services and how we deliver them
• Support agency-wide initiatives to improve how we work

Qualifications & Experience

Required

• 8+ years of relevant experience, with at least 3-4 years in leadership roles guiding project managers or delivery teams within an agency
• Strong track record managing complex digital projects, particularly websites and creative campaigns
• Experience building and leading teams in a fast-paced creative environment
• Deep understanding of project budgets, timelines, and resource management
• Excellence in communication and relationship building
• Proven ability to navigate complex stakeholder relationships while driving results
• Experience working with mission-driven organizations
• Strong technical understanding of digital platforms, particularly WordPress and related technologies
• Deep comfort with PM and creative agency tools like Asana, Harvest, Airtable, Google Drive, Figma, and Bugherd
• Demonstrated success maintaining and growing client relationships
• Experience managing and implementing content strategy and UX best practices

Qualities We're Looking For

• Strategic thinker who also loves getting into the details
• Natural problem-solver who can spot issues before they arise
• Strong emotional intelligence and ability to build trust with diverse stakeholders
• Patient and calm under pressure, with a solutions-focused mindset
• Passion for creating positive social change through creative work
• Commitment to building diverse, equitable, and inclusive teams
• Independent and self-directed while being a natural collaborator

Ideal Background

• Experience working with progressive causes, campaigns, or advocacy organizations
• Deep knowledge of digital platforms, UX best practices, and content strategy
• Experience creating alignment between project management and agency leadership
• History of mentoring and developing diverse talent
• Experience building or evolving project management practices
• Background in creative services, web development, or digital campaigns
• Experience with digital analytics tools and CRM platforms

What we offer

• Chance to shape and build a critical function within a growing agency
• Competitive salary (base salary range of $125,000 - $160,000) plus performance bonuses, profit sharing, and comprehensive benefits
• Remote-first work environment with flexible scheduling
• Collaborative, mission-driven culture focused on making positive impact
• Professional development and growth opportunities
• Unlimited vacation
• Health, dental, and vision insurance
• 401k and profit-sharing plans
• Annual professional development budget
• Opportunity to work with leading progressive organizations and causes