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Associate Field Manager - Follow-up

GiveDirectly

GiveDirectly

Liberia
Posted on Wednesday, June 19, 2024

About GiveDirectly

GiveDirectly (GD) provides cash grants directly to people living in extreme poverty. Since launching in 2011, GD has raised over $1B, delivered cash to more than 1.5 million recipients, launched operations in 15 countries, and continues to expand its reach across the Global South. GD has also grown the research base supporting unconditional cash with 20 randomized control trials from its programs, generating rigorous evidence across countries and contexts. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) has been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.

Across our global offices, our culture is candid, analytical, non-hierarchical, and agile. We work alongside 750+ individuals who come from 21 different countries and speak 69 different languages. Team members at GiveDirectly attest that diversity, equity, and inclusion are not just buzzwords, but a fundamental part of our culture and values. We actively seek to recruit individuals from the communities we serve, and use DEI as a lens in our hiring practices, programs, and initiatives. Our goal is to maintain a workplace where everyone can bring their authentic selves to work, and feel valued and respected for who they are. We strive to be inclusive of all cultures and experiences while upholding our values globally. In the spirit of our "Know Yourself and Grow" value, we recognize there is always room to improve our team's working experience. But day to day, we aim to "Create Positive Energy" - we take care of one another, have fun, aim to maximize flexibility and accessibility in roles, and pursue professional development opportunities to stay challenged & engaged in our work.

We are proud to be an equal opportunity employer, and we do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

About the Role

The Associate Field Manager will manage the Field Officers (FOS). The Associate Field Manager will own day-to-day management of their team, including daily work planning and team management, tracking team and individual performance; achieving targets; coaching Field Officers; and identifying opportunities for risk mitigation and process improvement. The Associate Field Manager will serve as the key "eyes and ears" resource on the ground for the Program Manager (PM) and will be responsible for regularly synthesizing updates on team performance as well as field successes and challenges. The role will reward exceptional personnel management, organizational skills, high-quality judgment on operational challenges, and a strong commitment to driving both team and individual productivity and quality.

Field management

  • Meet with field teams every morning to align plans for the day and solve field challenges
  • Coordinate team approach for village surveys each day to maximise efficiency and productivity, and ensure teams get to the field on time
  • Track FO productivity & quality of service, including reviewing operational reports each week; discuss team and individual performance weekly with FOs and PM; be primarily responsible for course correction if metrics are slipping
  • Keep senior management informed of key risks to the work plan (e.g. village-specific challenges, political instability, rumors about GiveDirectly, recipient refusals, terrain challenges during rainy seasons, etc.)
  • Meet weekly with other members of field management (PM, other AFMs) in order to discuss challenges in the field and propose solutions
  • Meet with PM at least once per month to discuss any adjustments to work plans

Data collection and process improvement

  • Support FOs conduct weekly surveys in order to help teams achieve targets and to help identify areas for improvement
  • Vet new versions of surveys, including impact on field staff productivity, and recommend survey improvements as necessary (e.g. potential process gaps)
  • Raise ideas for continuous improvement of the enrollment process/recipient experience; execute process improvements and ideas raised by the Program Manager/Country Director
  • Conduct surveys on average 1-2 days in the field serving as a role model and ensuring new joiners shadow while conducting surveys

Quality control

  • Monitor and ensure quality control when the field staff conducts surveys
  • Periodically check and review the FO data collection process in the field and coach staff to correct any issues observed
  • Spend 1-2 days resolving difficult cases in the field that require special attention (hard-to-find recipients, cases of potential fraud)

Field Officer management and development

  • Coach FOs on challenges that come up in the field. Provide additional case-specific input as requested by FOs (e.g. ambiguity around potential impostor).
  • Exercise judgment and escalate recurring issues or questions to the Program Manager
  • Coach FOs who are underperforming and provide disciplinary measures when necessary
  • Encourage teamwork and improve morale through mentorship, affirmations, and various management initiatives
  • Spend 1-2 days per week shadowing staff in order to identify areas for improvement and professional development, particularly during staff training
  • Conduct monthly performance check-ins with direct reports and annual performance reviews

Administration

  • Ensure all allowance requests and spent allowance requests are submitted correctly and promptly
  • Ensure timesheets are accurately submitted in a timely fashion
  • Process leave requests so as not to conflict with work planning and operations
  • Resolve miscellaneous equipment requests
  • Participate in a weekly field-management forum to solve problems and collaborate on work planning

Other

  • Arrange interview logistics and conduct interviews for new FOs (after initial screening from the HR Manager). Recommend potential hires to the Program Manager for final approval.
  • Provide initial training to newly hired FOs and on-going professional development to staff
  • Participate in meetings with provincial, and district officials as necessary. Represent GiveDirectly in the field and manage daily communication with local leaders
  • Assist the PM with hosting journalists, donors, and other external parties
  • Assist the PM with communicating and executing new projects/pilots/technologies (e.g. software changes and upgrades, recipient targeting projects, content collection for website and mobile app, etc.)
  • Assist with response to “crisis” events (e.g. refusal spikes, government shut-down, coordinated fraud, etc.)
  • Promote effective team culture by encouraging recognition of positive achievements, planning team events periodically, and other team-building initiatives

Qualifications

  • The ideal candidate for the Associate Field Manager role must hold a Degree in a relevant field
  • Three to Four years experience in the field working with vulnerable communities
  • Computer and mobile device data entry knowledge and experience with good typing skills
  • Possess the ability to conduct and support recipient surveys and associated processes
  • Fluency in English, Portuguese, and Sena
  • Exceptional leadership ability with demonstrated success in motivating and developing junior staff
  • Exceptional ability to solve complex operational challenges in the field
  • Alignment with GiveDirectly core values and commitment to advancing GD’s mission
  • Positive attitude, strong work ethic, and team-player mentality
  • Strong interest in being the engine of the day-to-day fieldwork
  • Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating about gaps and risks
  • Strong relationship-building skills and the ability to represent the organization effectively to external parties in the absent of the Field Manager.

GD Values

Recipients first. We prioritize recipient preferences over donor preferences or our own.

Team Next. We do what is best for the success of the organization - not the individual.

Be proactively candid. We say what we believe and are honest in sharing information.

Create positive energy. We strive to be a source of energy - not drain it - for our colleagues.

Think rigorously. Act Quickly. We are intellectually rigorous and oriented towards action - not debate.

Know yourself and grow. We recognize and accept our imperfections with a focus on growth

Accept reality. Propose solutions. We don't dwell on problems. We are actively working to create solutions.

Be productively ambitious. We take the risk of pursuing industry-changing successes, not marginal advancements.

Read more about our ongoing diversity, equity, and inclusion efforts here and about our decision to move our central support teams to remote first here.

About the hiring process

Format: The hiring process follows the same general outline for all open roles:

First interview (30 mins)
Take home skills assignment (~2 hours)
Second interview (1 hour)*
Third interview (1 hour)*
Final interview (1 hour)
Reference checks (30 mins each)

*For some roles, second & third interviews are combined into a panel interview. If there are adjustments or variations on this process, those changes will be communicated during the first interview.

Venue: We conduct interviews over Google Meet with camera on (unless communicated otherwise).

Accessibility: Closed captioning is available during all Google Meet interviews, and interviewers will also post interview questions in the chat box throughout the call. If you need assistance accessing either of these features, please let your interviewer know at the start of your interview!

We’re committed to running an inclusive and accessible application process for all of our open roles. If there are questions or concerns you have about the accessibility of our hiring process, we warmly invite you to reach out to careers@givedirectly.org.

**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**

#LI-REMOTE