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IT & Operations Manager



IT, Operations
United States
Posted on Friday, February 17, 2023

Reports to: Director of Operations (DO)

Annual Salary: $65,000 - $75,000

About GLSEN:

GLSEN is a national education 501c3 non-profit organization, leading the movement to create safe and inclusive K-12 schools for all since 1990. We work tirelessly to ensure that all children can have a high quality education where they are safe and affirmed. We envision a world in which every child student learns to respect and accept all people, regardless of sexual orientation, gender identity, and gender expression, and in turn is respected and accepted themselves.

Each year, GLSEN reaches millions of students and educators via action at the national, state, and local levels, with leadership from a national network of volunteer GLSEN chapters. Over three decades, GLSEN has improved conditions for LGBTQ students across the United States and launched an international movement to address LGBTQ issues in education and promote respect for all in schools. For more information on GLSEN’s policy advocacy, student leadership initiatives, school-based programs, research, and professional development for educators visit www.glsen.org.


The Operations Manager supports the operations, financial efficiency, information technology processes and good governance and compliance areas of the organization. Partnering with the DO, they will promote and sustain a high performance atmosphere in which staff and volunteers can do their best work.


IT Management

  • Provide direction for IT management company
    • Lead large IT projects, including the design and deployment of new systems, and determining time frames for major IT projects including system updates, upgrades, migrations and outages
    • Monitor performance of systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
    • Assess vendors and develop test strategies for new hardware and software
  • Maintain computer and other fixed asset inventories
  • Manage technology and software for new and departing employees
  • Provide direct internal IT support at both the NYC and DC offices
  • Support Ticket Management
    • Track all incoming tickets
    • Develop measurable KPI metrics for timely support ticket responses
  • Identify opportunities for security training and skills advancement
  • Other duties as assigned

Office Logistics and Management

  • Vendor management, including: carrier & shipping services, equipment vendors, telecommunications, supplies, building maintenance and management and more
  • Review and negotiate contracts and to maintain accountability and productivity in vendor relationships, contracts, policies and agreements
  • Maintain budget for office supplies, maintenance and IT services
  • Maintain the organization and upkeep of the NYC headquarters office
  • Manage projects for the relocation of the NYC headquarters office
  • Inventory management
  • Assist in the development of all staff meeting activities
  • Other duties as assigned

Field Services Support

  • Provide logistical management and support for Chapter events, conferences, and summits
  • Provide administrative support for Chapter and Regional groups and caucuses
  • Assist in the management of state charitable registration processes
  • Develop and manage the intern and volunteer programs
  • Other duties as assigned


  • Bachelor's degree in Information Technology or Systems, Business Management, or a related field, or equivalent experience
  • 3-5 years of experience working in IT operations or relevant position
  • Ability to simultaneously move multiple projects forward
  • Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
  • Strong diagnostic and problem-solving skills
  • Nonprofit experience strongly preferred GLSEN is an Equal Opportunity Employer.

We strongly encourage people of color, people of diverse gender identities, people with disabilities, women, and non-LGBTQ+ people to apply. Benefits from day one.