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People Operations Associate

Maisha Meds

Maisha Meds

People & HR, Operations
Posted on Friday, June 7, 2024

People Operations Associate

We are looking for a People Operations Associate to support Maisha Med's People Operations functions and ensure the effective management of its workforce across different countries. This role will involve working closely with the People Ops leadership and collaborating with all the other teams to ensure the smooth functioning of people operations within the Company.

About Maisha Meds

Maisha Meds is an organization dedicated to improving health care in Africa through best-in-class technology.

Founded in 2017, Maisha Meds has created the largest digital network of private pharmacies and clinics across Kenya, Tanzania, Uganda, Nigeria, and Zambia through our mobile software. Our platform not only helps these providers improve business by making sales, managing inventory, and tracking patients. It also reimburses them for providing high-quality care for malaria, family planning, and HIV prevention at discounted costs.

Maisha Meds logs millions of patient visits every year and has provided hundreds of thousands of reimbursements to date. We harness data from our network of pharmacies and clinics to reveal health and market trends, which allows us to design better solutions that work for the people we serve. We have worked with leading academic institutions such as UC Berkeley, Emory University, and KEMRI to evaluate the effectiveness of our programs. Research shows that our system is able to significantly increase the uptake of long-acting contraceptives and appropriate malaria case management.

Our work is funded by a range of partners including scale-up funding from USAID Development Innovation Ventures and the Bill & Melinda Gates Foundation. This will help Maisha Meds greatly expand its mobile software to 7,500 total pharmacies and clinics by late 2026, delivering subsidized care to nearly a million new patients in the process.

About the role

As a People Operations Associate, you will play a vital role in supporting the People Operations functions of Maisha Meds. You will ensure the effective management of our workforce and the implementation of HR policies and procedures. Your responsibilities will include recruitment and onboarding support, employee relations management, benefits, and compensation administration, training and development support, HR policies and compliance management, performance management, employee engagement, HR reporting and analytics, and participation in various People Operations projects.

This role is based in Kenya, Nigeria, Uganda, or Tanzania with possible travel to Maisha Meds' 4 African Markets. You will report to the Director of People Operations.

The start date is July 15, 2024 , and compensation is commensurate with experience.


Recruitment and Onboarding:

  • Assist in the recruitment process, including job postings, resume screening, and scheduling interviews.
  • Coordinate the onboarding process for new hires, including preparing necessary paperwork, conducting orientation sessions, and facilitating the completion of required training.
  • Update the Maisha Meds HRIS with new hire details, separating staff, and any other employee personal information updates.

Employee Relations:

  • Serve as a point of contact for employees regarding HR-related inquiries, providing guidance and support.
  • Assist in resolving employee concerns and conflicts, ensuring fair and consistent application of policies and procedures.
  • Maintain employee records and ensure compliance with relevant employment laws and regulations.

Benefits and Compensation:

  • Support the administration of employee benefits programs, including health insurance, retirement plans, and leave policies.
  • Assist in the bi-annual performance review process, ensuring timely completion and accurate record-keeping.

Training and Development:

  • Coordinate and facilitate employee training programs, both in-person and online, to enhance professional development.
  • Collaborate with managers to identify training needs and develop appropriate learning resources.

HR Policies and Compliance:

  • Assist in the development and implementation of HR policies and procedures, ensuring alignment with legal requirements and best practices.
  • Stay updated on relevant employment laws and regulations, guiding the organization to ensure compliance.

Performance Management:

  • Assist in the implementation and maintenance of performance management systems, including goal-setting, performance evaluations, and feedback processes.
  • Collaborate with managers to address performance issues and develop performance improvement plans when necessary.

Employee Engagement:

  • Support initiatives to foster a positive and inclusive work environment, such as employee recognition programs, team-building activities, and employee surveys.
  • Assist in organizing and coordinating employee events and celebrations.

HR Reporting and Analytics:

  • Compile and analyze HR data to generate reports and metrics, providing insights to inform decision-making and identify trends.
  • Assist in the preparation of HR-related reports for management and board meetings.

HR Projects:

  • Contribute to various HR projects, such as policy development, diversity and inclusion initiatives, and employee wellness programs.
  • Stay updated on industry trends and best practices to continuously improve HR processes and practices within the organization.


  1. Academic qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field.
  2. Experience: 3 years plus previous experience in a People Operations/HR or a related role, preferably in a Global non-profit organization, demonstrating a solid understanding of HR principles and practices
  3. Familiarity with global non-profit sector dynamics, including compliance requirements and employee engagement considerations, is highly desirable.
  4. Proficiency in HRIS software, such as BambooHR and advanced knowledge of Google Workspace.
  5. Knowledge of relevant employment laws and regulations, including those specific to the non-profit sector, is advantageous.
  6. Strong interpersonal skills, with the ability to build relationships and collaborate effectively with employees at all levels of the organization across multiple countries.
  7. Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines.
  8. Mindsets:
    1. A team player who loves working collaboratively with employees across multiple countries
    2. A sense of optimism, flexibility, and adaptability to any situation
    3. An ability to thrive in ambiguous situations due to your resilience and tenacity
    4. A growth mindset and a deep enthusiasm for learning, feedback, and continuous improvement
    5. A blend of passion, humility, patience, and a good sense of humor
    6. A tendency to roll up your sleeves in order to move projects forward

Why You Should Join Us

  • On a roll: We are doubling year-over-year with new funding partnerships that are boosting expansion in multiple countries
  • Great team: We are founded, managed, and backed by successful veterans of Stanford School of Medicine, Google, mPharma, and I&M bank. We have technologists, doctors, and economists working side by side to solve difficult problems.
  • Great funders: We’re supported by the Bill & Melinda Gates Foundation, USAID Development Innovation Ventures, CIFF, WHO FIND, and Pfizer to pay for healthcare on behalf of patients, with others to be announced soon.
  • Huge market: We are disrupting a massive, growing $50+ billion market for healthcare payments for low-income patients, with a focus on paying for health outcomes to ensure patients get the best quality care.
  • Great customers: We create financial incentives that ensure our healthcare providers deliver excellent care.
  • Impact: We have cultivated a fun and exciting start-up culture that empowers its talented staff to make a huge impact.